Onsite Communications Monitoring Specialist

ViaPath; Tallahassee (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Job summary

ViaPath is seeking a Phone Monitoring Representative to join our Tallahassee team. You will support client staff and monitor communications using ViaPath Command to identify and report on calls of interest. The role is strictly onsite with weekday shifts.

Excellent communication, attention to detail, and the ability to work in a fast-paced environment are essential. English fluency is required; Spanish is a plus. This is a full-time onsite position with comprehensive benefits.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Windows OS and Microsoft Suite.
• Proficient typing/keyboarding skills.
• Ability to monitor communications for prolonged periods with extreme attention to detail.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving skills with ability to analyze and report findings.
• Ability to handle confidential information.
• Fluency in English required; Spanish desired.

Responsibilities

• Identify calls for monitoring using ViaPath techniques.
• Operate ViaPath Command tools to monitor call volumes.
• Provide attentive listening to pre-recorded communications.
• Detect illicit or security-threat behavior.
• Document call content accurately.
• Notify supervisor of illegal or security threats.
• Handle additional tasks as assigned by manager.

Skills

Communication

Windows & Office

Typing

Attention to detail

Deadline oriented

Problem solving

Confidentiality

English fluency

Spanish desirable

Tools

Microsoft Suite

Job description

ViaPath is seeking a Phone Monitoring Representative to join our Tallahassee team. You will support client staff and monitor communications using ViaPath Command to identify and report on calls of interest. The role is strictly onsite with weekday shifts.

Excellent communication, attention to detail, and the ability to work in a fast-paced environment are essential. English fluency is required; Spanish is a plus. This is a full-time onsite position with comprehensive benefits.