Phone Monitoring & Risk Detection Specialist

ViaPath Technologies; Tallahassee (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Flexible Time Off

Retirement Plan (401(k))

Employee Assistance Program (EAP)

Job summary

ViaPath Technologies is seeking a Phone Monitoring Representative in Tallahassee, FL to support correctional staff in monitoring communications. Ideal candidates should possess excellent communication skills and the ability to manage confidential information while working in a fast-paced environment.

The role offers a comprehensive benefits package, including medical, dental, vision insurance, flexible time off, and a retirement plan. Applicants should be able to monitor calls for extended periods and document their findings accurately.

Qualifications

• Fluency in English is required; Spanish fluency is desired.
• Ability to handle confidential information.
• Ability to work in a fast-paced environment and meet deadlines.
• Capable of monitoring communications for prolonged periods.

Responsibilities

• Monitor calls for illegal or security-threat behavior.
• Document communications of interest accurately.
• Notify supervisor of threats and violations.
• Leverage proprietary techniques for call monitoring.

Skills

Excellent verbal and written communication skills

Proficient in Microsoft Windows OS

Proficient typing/keyboarding skills

Strong problem-solving skills

Attention to detail

Job description

ViaPath Technologies is seeking a Phone Monitoring Representative in Tallahassee, FL to support correctional staff in monitoring communications. Ideal candidates should possess excellent communication skills and the ability to manage confidential information while working in a fast-paced environment.

The role offers a comprehensive benefits package, including medical, dental, vision insurance, flexible time off, and a retirement plan. Applicants should be able to monitor calls for extended periods and document their findings accurately.