Telecom Client Technician

ViaPath; Utah; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA & FSA

Flexible Time Off

Company Holidays

401(k) Plan

Life & Disability Insurance

EAP

Well‑Being Resources

Job summary

ViaPath is seeking a Telecommunication Technician 3 to join the Field Services team. The role is based at the client site in Hurricane, UT with travel to additional sites.

You’ll perform remedial repairs, preventive maintenance, and system reliability work, including kiosks, cable runs, and hardware replacements. Strong problem solving and customer interaction are essential, with occasional overtime and travel requirements.

Qualifications

• High school diploma or GED required.
• 2–4 years of related experience.
• Proficient in Windows OS, MS Office.
• Proficient with Telephony and Networking, inclusive of copper, CAT5/6, and fiber optic wiring.
• Knowledge of wiring color code and data cabling fabrication.
• Must be able to frequently lift up to 10 pounds and occasionally up to 100 pounds.
• Must possess a valid driver’s license and travel to multiple customer sites daily with potential overnight trips.
• Work environment may involve access to government facilities with strict security.
• Ability and willingness to work scheduled or unscheduled overtime.

Responsibilities

• Serve as an ambassador for ViaPath with customers, demonstrating service excellence.
• Be responsible for overall service of ViaPath products at assigned customer sites.
• Prioritize and plan assigned service calls.
• Communicate updates on service calls.
• Escalate problems when appropriate.
• Interact professionally with customers to foster relationships.
• Act as point of contact for facility staff regarding customer accounts.
• Replace telephony hardware and network components; perform basic maintenance.
• Pull cable, mount network devices, and install telephony hardware.
• Administer kiosk service and collections, including deposits at financial institutions.
• Perform basic troubleshooting and assist Technical Support with corrective actions.
• Troubleshoot wiring on 66-Blocks or Cutoff Switches; repair as needed.
• Handle special projects as assigned by Field Service Manager.
• Overtime and callouts expected; energize an effective team environment.
• Troubleshoot video visitation issues with guidance from Tech Support.
• Troubleshoot tablet functionality and Wi‑Fi connectivity.
• Return damaged equipment per RMA process.

Skills

Troubleshooting

Windows OS

MS Office

Telephony

Networking

Copper Cabling

Fiber Cabling

Wiring Color Code

Driver’s License

Travel Ready

Heavy Lifting

Education

High School Diploma or GED

Job description

Overview

ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3)to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.

This position is based at the client site in Hurricane, UT with travel to additional sites.

Responsibilities

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
• Prioritizing and planning of assigned service calls
• Communicating updates associated with assigned service calls
• Escalating problems when appropriate
• Interacting in a professional manner with customers to foster positive relationships
• Point of contact for FACILITY staff for any issues regarding customer account
• Replacing telephony hardware and network components, basic maintenance practices
• Pulling cable, mounting network devices, installing telephony hardware
• Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions
• Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures
• Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches
• Handle special projects as assigned by Field Service Manager
• Scheduled and/or unscheduled overtime work and callouts are to be expected
• Energize and foster an effective and impactful team environment
• Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable
• Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable
• Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process

Qualifications

• High school diploma or general education degree (GED) is required.
• Minimum of 2-4 years of related experience.
• Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in Windows OS, MS Office, and other software programs that may be required
• Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring
• Knowledge of wiring color code and fabrication of data cabling.
• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips
• The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times
• Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.

Additional Information

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance - Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) - Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) - Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) - Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance - Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) - Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources - Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.