Onsite Client Success & Support Specialist

CSC; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

CSC is seeking a Client Service Representative in Tallahassee, FL to deliver exceptional service on-site. The role supports the Annual Reports and Business License team by addressing client needs, handling inquiries, and maintaining strong relationships with a major client.

The position requires strong communication, multitasking ability, and proficiency in MS Office; Salesforce experience is a plus. Monday to Friday with regular office hours and on-site work.

Qualifications

• Experience in a customer service or administrative role.
• Energetic self-starter who thrives in a fast-paced environment.
• Ability to pay close attention to detail and accuracy.
• Strong prioritization and time-management skills.
• Flexibility and agility to multitask effectively.
• Solid problem-solving abilities.
• Proficiency with MS Office (Word and Excel); Salesforce a plus.

Responsibilities

• Build relationships with clients to understand their needs and concerns.
• Fulfill requests and answer questions for internal and external customers.
• Respond promptly to customer inquiries via phone or electronic channels.
• Provide excellent service to internal and external clients.
• Organize workflow to meet customers' timeframes and demands.
• Navigate between multiple databases quickly and accurately.
• Recommend process improvements where applicable.
• Maintain and grow existing customer business through outstanding service.

Skills

Customer service

Self-starter

Attention to detail

Time management

Multitasking

Problem solving

Verbal & written communication

Tools

MS Office (Word, Excel)

Salesforce

Job description

CSC is seeking a Client Service Representative in Tallahassee, FL to deliver exceptional service on-site. The role supports the Annual Reports and Business License team by addressing client needs, handling inquiries, and maintaining strong relationships with a major client.

The position requires strong communication, multitasking ability, and proficiency in MS Office; Salesforce experience is a plus. Monday to Friday with regular office hours and on-site work.