On-Site Call Center Trainer - Collections Coaching

AllianceOne; Port Saint Lucie (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

PTO (Paid Time Off)

HSA/FSA plans

Optional Daily Pay

401k after 90 days

EAP

Job summary

AllianceOne, a Teleperformance subsidiary, is hiring a Trainer for the Port St. Lucie, FL on-site role. You will design and deliver training for call center and 1st party collections, focusing on improving agent performance and customer outcomes.

Travel to San Antonio for four weeks of training (paid). You will track effectiveness, update materials, and collaborate with managers to meet business goals and maintain alignment with corporate standards.

Qualifications

• 2+ years delivering contact center or financial services training to adult learners, with measurable class outcomes.
• Experience creating and executing training modules tailored to job needs.
• Experience evaluating trainee performance and program effectiveness through feedback and testing.
• Strong presentation and facilitation skills in a corporate setting.

Responsibilities

• Design and deliver structured training sessions to maximize learning outcomes.
• Maintain and update curricula and instructional materials for learners.
• Assess employee competencies and identify development needs.
• Track training effectiveness and report outcomes to leadership.
• Coordinate training schedules, venues, and resources.

Skills

Training design

Facilitation / presentation

Curriculum development

Adult learning principles

Education

High School Education or equivalent

Bachelor’s degree or certifications or equivalent

Job description

AllianceOne, a Teleperformance subsidiary, is hiring a Trainer for the Port St. Lucie, FL on-site role. You will design and deliver training for call center and 1st party collections, focusing on improving agent performance and customer outcomes.

Travel to San Antonio for four weeks of training (paid). You will track effectiveness, update materials, and collaborate with managers to meet business goals and maintain alignment with corporate standards.