Collections Manager: Lead & Grow a High-Impact Team

Triton Recovery Group; Florida; Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Triton Recovery LLC, a Florida-licensed collection firm, is hiring a Collections Manager on-site in Coral Springs. The role leads and develops the collections staff, ensuring compliant, effective debt recovery processes while coaching for improved outcomes.

Full-time, Mon-Fri; compensation is open for discussion based on experience. Primary duties include monitoring performance, guiding negotiations, and maintaining documentation across CRM systems, with collaboration across departments to meet

Qualifications

• Experience leading collections teams and driving performance improvements.
• Strong negotiation, communication, and coaching skills.
• Ability to interpret performance data and translate into coaching actions.

Responsabilités

• Lead, coach, train, and develop collection staff to improve performance and productivity.
• Establish performance expectations and accountability across the team.
• Monitor metrics like call volume, payment activity, and settlements to drive results.
• Conduct individual coaching and team meetings to reinforce standards and best practices.
• Ensure accurate account documentation within CRM and collection systems.
• Coordinate with internal departments to resolve issues and advance recovery efforts.

Connaissances

Collections leadership

Negotiation

Coaching

Performance management

Documentation

Outils

Microsoft Office

Description du poste

Triton Recovery LLC, a Florida-licensed collection firm, is hiring a Collections Manager on-site in Coral Springs. The role leads and develops the collections staff, ensuring compliant, effective debt recovery processes while coaching for improved outcomes.

Full-time, Mon-Fri; compensation is open for discussion based on experience. Primary duties include monitoring performance, guiding negotiations, and maintaining documentation across CRM systems, with collaboration across departments to meet