Auto Finance Skip Tracer & Recovery Specialist

Southern Auto Finance Company, LLC; Pompano Beach (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

SAFCO is seeking an experienced Skip Tracer/Deficiency Collector for our auto finance portfolio, based in Pompano Beach, FL. This onsite role demands proactive investigation, customer engagement, and negotiation to maximize recoveries.

Ideal candidates bring non-prime portfolio experience, knowledge of repossession and deficiency processes, and the ability to engage hard-to-reach customers. Fluency in English/Spanish is a plus.

Qualifications

• Experience in auto finance collections or skip-tracing is required.
• Experience with non-prime portfolios and complex recovery accounts.
• Knowledge of repossession, deficiency, and recovery processes.
• Ability to locate and engage difficult-to-reach customers.
• Strong communication and negotiation skills.
• Experience using skip-tracing systems, dialers, and loan-servicing platforms.
• Bilingual English/Spanish is a plus.

Responsibilities

• Locate difficult-to-find customers using skip-tracing tools and techniques.
• Manage delinquent and deficiency accounts through inbound and outbound communication.
• Negotiate repayment arrangements and settlements.
• Coordinate with recovery agents and national forwarding companies.
• Manage repossession and recovery activity with outside vendors.
• Meet outbound-call and recovery performance expectations.
• Maintain complete and timely account documentation.
• Follow FDCPA and company compliance standards.
• Develop solutions for complex accounts that resisted recovery.

Skills

Skip tracing

Collections

Negotiation

Communication

Problem-solving

Skip-tracing systems

Bilingual English/Spanish

Job description

SAFCO is seeking an experienced Skip Tracer/Deficiency Collector for our auto finance portfolio, based in Pompano Beach, FL. This onsite role demands proactive investigation, customer engagement, and negotiation to maximize recoveries.

Ideal candidates bring non-prime portfolio experience, knowledge of repossession and deficiency processes, and the ability to engage hard-to-reach customers. Fluency in English/Spanish is a plus.