Onsite Collections Team Lead — Growth & Impact

TSI - Transworld Systems Inc.; Houston (TX); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Paid training

Team environment

Growth opportunities

Comprehensive benefits package

Job summary

Transworld Systems Inc. in Houston, TX is seeking a team supervisor to lead collections operations. The role involves motivating staff, monitoring calls, and ensuring adherence to client requirements while achieving revenue goals.

The position is onsite with a comprehensive benefits package and paid training. The ideal candidate has a background in collections, strong communication skills, and the ability to train and supervise staff.

Qualifications

• High School Diploma or GED required; associates degree preferred.
• 2 years collections experience required; 4 years preferred.
• Proficient in Microsoft Excel and Word.
• Strong work ethic and ability to supervise staff.

Responsibilities

• Effectively communicate expectations, consequences, changes, policies, and procedures.
• Provide motivation for the successful accomplishment of the assigned team’s quality standards and goals.
• Monitor floor activity and calls to assist employees.
• Provide ongoing feedback to employees regarding files, performance, and improvement opportunities.
• Diffuse escalated calls, negotiate, and create solutions for resolution.
• Present, promote, and support all new initiatives.
• Accurately project and achieve daily, weekly, and monthly revenue goals.
• Accountable for all decisions, actions and directives with respect to job responsibilities.
• Follow up to ensure customer satisfaction and provide feedback to management.

Skills

Communication

Time management

Supervising staff

Strong work ethic

Ethical standards

Education

High School Diploma or GED

Associates degree or equivalent

Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Transworld Systems Inc. in Houston, TX is seeking a team supervisor to lead collections operations. The role involves motivating staff, monitoring calls, and ensuring adherence to client requirements while achieving revenue goals.

The position is onsite with a comprehensive benefits package and paid training. The ideal candidate has a background in collections, strong communication skills, and the ability to train and supervise staff.