Operations Team Lead — Collections (Onsite, Houston)

Account Control Technology; Fort Washington (Montgomery County); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid training

Team-oriented environment

Growth opportunities

Medical, dental, vision insurance

401k with employer matching

Paid time off

Paid holidays

Job summary

Account Control Technology in Houston seeks a Team Lead - Operations for Sallie Mae, onsite in Houston. You will oversee monthly collections, forecast targets, manage dialer campaigns, and guide a team of collection specialists. The role includes paid training, a team-focused environment, growth opportunities, and a comprehensive benefits package.

Applicants should reside in the Houston area and have strong supervisory and training capabilities to drive performance and compliance.

Qualifications

• High School Diploma or equivalent is required.
• 1 year in a collector/production role preferred.
• Supervisory experience is a plus.
• Ability to supervise and effectively train staff.

Responsibilities

• Exceeds all monthly collection goals set by management.
• Forecasts monthly, quarterly, and annual collection goals for each client and/or business type.
• Manages the auto-dialer, letter campaigns and production logs.
• Assists with team meetings preparation and conduct.
• Provides training and feedback to staff; monitors performance.

Skills

Communication

Supervisory experience

Staff training

Time management

Ethics

Leadership

Education

High School Diploma or GED

Job description

Account Control Technology in Houston seeks a Team Lead - Operations for Sallie Mae, onsite in Houston. You will oversee monthly collections, forecast targets, manage dialer campaigns, and guide a team of collection specialists. The role includes paid training, a team-focused environment, growth opportunities, and a comprehensive benefits package.

Applicants should reside in the Houston area and have strong supervisory and training capabilities to drive performance and compliance.