Onsite Houston Supervisor - Collections

TSI - Transworld Systems Inc.; Houston (TX); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Paid training

Team environment

Growth opportunities

Comprehensive benefits package

Job summary

Transworld Systems Inc. in Houston, TX is seeking a team supervisor to lead collections operations. The role involves motivating staff, monitoring calls, and ensuring adherence to client requirements while achieving revenue goals.

The position is onsite with a comprehensive benefits package and paid training. The ideal candidate has a background in collections, strong communication skills, and the ability to train and supervise staff.

Qualifications

• High School Diploma or GED required; associates degree preferred.
• 2 years collections experience required; 4 years preferred.
• Proficient in Microsoft Excel and Word.
• Strong work ethic and ability to supervise staff.

Responsibilities

• Effectively communicate expectations, consequences, changes, policies, and procedures.
• Provide motivation for the successful accomplishment of the assigned team’s quality standards and goals.
• Monitor floor activity and calls to assist employees.
• Provide ongoing feedback to employees regarding files, performance, and improvement opportunities.
• Diffuse escalated calls, negotiate, and create solutions for resolution.
• Present, promote, and support all new initiatives.
• Accurately project and achieve daily, weekly, and monthly revenue goals.
• Accountable for all decisions, actions and directives with respect to job responsibilities.
• Follow up to ensure customer satisfaction and provide feedback to management.

Skills

Communication

Time management

Supervising staff

Strong work ethic

Ethical standards

Education

High School Diploma or GED

Associates degree or equivalent

Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Compensation

50k annually / Exempt level

Onsite Location

10900 Corporate Centre Dr(ste 100) Houston, TX 77041

Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.

Why should you consider TSI?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Effectively communicate expectations, consequences, changes, policies, and procedures.
• Provide motivation for the successful accomplishment of the assigned team’s quality standards and goals.
• Monitor floor activity and calls to assist employees.
• Provide ongoing feedback to employees regarding files, performance, and improvement opportunities.
• Diffuse escalated calls, negotiate, and create solutions for resolution.
• Present, promote, and support all new initiatives.
• Accurately project and achieve daily, weekly, and monthly revenue goals.
• Accountable for all decisions, actions and directives with respect to job responsibilities.
• When requested, manage and track account settlements and/or accounts closed by Client within established guidelines.
• When requested, conduct monthly audits to ensure that accounts have been executed in compliance with Client’s requirements.
• When requested, be responsible for monthly Client reporting and processing of returned accounts for review, offers in compromise, reconsiderations, charge offs, 1 and 3 party levies, pending refund reports, and payment plan reports.
• Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with TSI policies and procedures.
• Participation in Company Programs must meet minimum performance standards.
• Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives.
• Accountable for all decisions, actions, and directives with respect to job responsibilities.
• Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma, GED or equivalent required
• Associates Degree or equivalent relevant work experience. Bachelor’s degree preferred.
• 2 years of previous collections experience required.
• 4 years of previous collections experience preferred.
• Working knowledge of Microsoft Excel and Word.
• Strong work ethic that exhibits high ethical and moral standards
• Ability to supervise and effectively train staff members
• Collections systems knowledge a plus
• Must be able to communicate effectively, manage time effectively to ensure production standards are always maintained

Physical Requirements

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 30lbs

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.

For Remote Positions

The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection (no wifi, wifi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.