Onsite Clinic Support & Patient Care Specialist

Forever Fit Physical Therapy & Wellness; Gaithersburg (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Forever Fit Physical Therapy and Wellness is seeking a Clinic Support Specialist to be the heartbeat of our outpatient orthopedic clinic. You will greet patients, support check-in, and assist with first visits and ongoing care, while coordinating scheduling and insurance verification with the back-office team.

You’ll handle basic clerical tasks in our EHR, collect copays, keep therapy rooms ready, restock supplies, and help therapists stay on time by smoothing day-to-day operations.

Qualifications

• Strong multitasker with excellent customer service instincts.
• Interest in physical therapy, healthcare administration or similar.
• Comfortable with basic computer/clerical work.
• Prior experience helpful but not required — training provided.

Responsibilities

• Deliver a warm, consistent welcome and support patients from check-in through their first visit and beyond.
• Assist patients with exercise execution and place them on modalities (heat, ice, etc.) as directed.
• Proactively solve scheduling conflicts before they become problems.
• Administrative ownership: verify new patient paperwork and insurance benefits ahead of appointments.
• Collect copays and balances with professionalism and accuracy.
• Fill same-day cancellations and keep the following week's schedule full.
• Basic clerical work and data entry in our EHR system.
• Assist therapists as needed to keep sessions running on time.
• Turn over treatment rooms between patients; keep equipment organized and sanitized.
• Monitor and restock supplies before shortages happen.
• Help maintain a clean, calm, organized clinic environment.

Skills

Multitasking

Customer service

Healthcare admin

Scheduling

Tools

EHR system

Scheduling software

Billing system

Job description

Forever Fit Physical Therapy and Wellness is seeking a Clinic Support Specialist to be the heartbeat of our outpatient orthopedic clinic. You will greet patients, support check-in, and assist with first visits and ongoing care, while coordinating scheduling and insurance verification with the back-office team.

You’ll handle basic clerical tasks in our EHR, collect copays, keep therapy rooms ready, restock supplies, and help therapists stay on time by smoothing day-to-day operations.