Clinical Support Specialist | PT Tech

Forever Fit Physical Therapy & Wellness; Gaithersburg (MD); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Forever Fit Physical Therapy and Wellness is seeking a Clinic Support Specialist to be the heartbeat of our outpatient orthopedic clinic. You will greet patients, support check-in, and assist with first visits and ongoing care, while coordinating scheduling and insurance verification with the back-office team.

You’ll handle basic clerical tasks in our EHR, collect copays, keep therapy rooms ready, restock supplies, and help therapists stay on time by smoothing day-to-day operations.

Competenze

• Strong multitasker with excellent customer service instincts.
• Interest in physical therapy, healthcare administration or similar.
• Comfortable with basic computer/clerical work.
• Prior experience helpful but not required — training provided.

Mansioni

• Deliver a warm, consistent welcome and support patients from check-in through their first visit and beyond.
• Assist patients with exercise execution and place them on modalities (heat, ice, etc.) as directed.
• Proactively solve scheduling conflicts before they become problems.
• Administrative ownership: verify new patient paperwork and insurance benefits ahead of appointments.
• Collect copays and balances with professionalism and accuracy.
• Fill same-day cancellations and keep the following week's schedule full.
• Basic clerical work and data entry in our EHR system.
• Assist therapists as needed to keep sessions running on time.
• Turn over treatment rooms between patients; keep equipment organized and sanitized.
• Monitor and restock supplies before shortages happen.
• Help maintain a clean, calm, organized clinic environment.

Conoscenze

Multitasking

Customer service

Healthcare admin

Scheduling

Strumenti

EHR system

Scheduling software

Billing system

Descrizione del lavoro

Advertised Job Type: Permanent - Full-time regular employment

Work Type: On Site

Job Description

Forever Fit Physical Therapy and Wellness is looking for an energetic, detail-oriented Clinic Support Specialist (CSS) to be the heartbeat of our outpatient orthopedic clinic. You'll be the bridge between exceptional patient care and smooth day-to-day operations — the person patients remember, and the person therapists rely on.

What You'll Do

Deliver a warm, consistent welcome and support patients from check-in through their first visit and beyond

Assist patients with exercise execution and place them on modalities (heat, ice, etc.) as directed

Proactively solve scheduling conflicts before they become problems

Administrative Ownership

Confirm new patient paperwork is complete and check that insurance benefits and authorization have been verified by our back-office team ahead of appointments.

Collect copays and balances with professionalism and accuracy

Fill same-day cancellations and keep the following week's schedule full

Basic clerical work and computer/data entry in our EHR system

Clinical & Environment Support

Assist therapists as needed to keep sessions running on time

Turn over treatment rooms between patients; keep equipment organized and sanitized

Monitor and restock supplies before shortages happen

Help maintain a clean, calm, organized clinic environment

What We're Looking For

Strong multitasker with excellent customer service instincts

Interest in physical therapy, exercise physiology, or healthcare administration

Comfortable with basic computer/clerical work

Basic health insurance knowledge a plus, not required

Prior experience helpful but not necessary — we train

Details

Full-time, 40 hours per week, year-round