Onsite Clinic IT Technician – Multi-Site Support

Vaco; Brentwood (TN); On-site; USD 39,000 - 40,000; Full time

Job summary

Vaco is seeking a Desktop Support Technician to provide onsite IT support for clinic and office staff across multiple Cleveland-area locations. This 6-month contract-to-hire role offers hourly pay and onsite work with occasional local travel.

Responsibilities include troubleshooting hardware/software, handling tickets promptly, and aiding staff with system access and device deployments. Healthcare IT exposure is preferred.

Qualifications

• 3+ years of hands-on IT support, help desk, or desktop support.
• Experience working with end users in an onsite environment.
• Familiarity with ITSM tools like ServiceNow.
• Strong troubleshooting across hardware, software, and peripherals.
• Excellent customer service and communication skills.
• Ability to prioritize requests and work independently.
• Willingness to travel between local sites.

Responsibilities

• Provide onsite technical support for clinic and office staff across multiple locations.
• Troubleshoot hardware, software, printer, and connectivity issues.
• Respond to and resolve support tickets in a timely manner.
• Support workstations, laptops, peripherals, and mobile devices.
• Assist end users with system access, application support, and technology-related questions.
• Coordinate with internal IT teams to resolve escalated issues.
• Document troubleshooting steps, resolutions, and technical procedures.
• Help maintain equipment inventory and perform device deployments.
• Support day-to-day clinic operations by ensuring technology remains functional and reliable.

Skills

End user support

Onsite support

Troubleshooting

Customer service

Ticketing systems

Multi-site travel

Tools

ServiceNow

Job description

Vaco is seeking a Desktop Support Technician to provide onsite IT support for clinic and office staff across multiple Cleveland-area locations. This 6-month contract-to-hire role offers hourly pay and onsite work with occasional local travel.

Responsibilities include troubleshooting hardware/software, handling tickets promptly, and aiding staff with system access and device deployments. Healthcare IT exposure is preferred.