On-Site Client Services Leader

SPS; Austin (TX); On-site; USD 55,120 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ matching

Paid Time Off

Job summary

Austin, Texas-based SPS is seeking a Customer Service Supervisor to oversee on-site service delivery across multiple sites. The role involves managing staff, ensuring client satisfaction, and adhering to SPS policies.

The CSS will report to the Client Service Manager and collaborates with leadership to meet deadlines, budgets, and KPIs, while driving improvements and maintaining professional client relations.

Qualifications

• High School Diploma required.
• Bachelor’s Degree or higher preferred.
• Minimum of 3+ years of experience in high-level relationship building and operational management.
• Previous supervision experience overseeing 5-10 employees.
• Ability to interact effectively with C-level executives.
• Strong computer skills.

Responsibilities

• Oversee service delivery across multiple sites.
• Manage receipt, delegation and completion of client requests.
• Meet all client and SPS deadlines and KPIs/SLAs.
• Maintain staff schedules and coverage for PTO and emergencies.
• Ensure safety and oversee equipment, supplies and vendors.
• Develop and coach staff to reduce turnover and grow careers.
• Provide annual performance evaluations and maintain documentation.
• Coordinate with Client Service Manager and leadership.

Skills

Customer service leadership

Client relationship building

Communication skills

Diplomacy

Attention to detail

Education

High School Diploma

Bachelor’s Degree preferred

Tools

MS Office

Job description

Austin, Texas-based SPS is seeking a Customer Service Supervisor to oversee on-site service delivery across multiple sites. The role involves managing staff, ensuring client satisfaction, and adhering to SPS policies.

The CSS will report to the Client Service Manager and collaborates with leadership to meet deadlines, budgets, and KPIs, while driving improvements and maintaining professional client relations.