Onsite Client Success Lead for Major Accounts

Vestcom; River Ridge Manor (AR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Inclusive Healthcare

Retirement Savings (401k)

Basic Life Insurance

Paid Time Off

Job summary

Avery Dennison is seeking a Client Specialist/On Site for a full-time, on-site role at a client site in Little Rock, AR. You will manage day-to-day relationships, coordinate print and fulfillment projects, and ensure client objectives are met with proactive planning.

The role requires SQL querying knowledge and strong communication skills, with collaboration across IT, Creative, Operations, and Sales teams. Equal opportunity employer with accommodations available.

Qualifications

• Bachelor's degree in business, marketing, or related field, or equivalent experience.
• 3–5 years of client service experience or training.
• Ability to work autonomously with limited supervision, maintaining diplomacy with challenging clients.
• SQL querying and basic coding knowledge helpful for project data handling.

Responsibilities

• Master assigned client business processes and serve as the primary day-to-day relationship manager for high-revenue accounts.
• Coordinate print and fulfillment projects, communicating objectives, schedules, and requirements across departments.
• Evaluate technical project requirements and data integrity, using database queries with IT, Creative, Operations and Sales teams.
• Own the issue resolution process by investigating, escalating, addressing, and resolving client concerns.
• Negotiate client-specific SLA deviations and determine commitments such as expedited shipping or overtime to meet delivery needs.

Skills

SQL querying

Data integrity

Executive communication

Excel

Education

Bachelor's degree in business/ marketing or related

Tools

ERP systems

Excel

PowerPoint

Word

Outlook

Access

Job description

Avery Dennison is seeking a Client Specialist/On Site for a full-time, on-site role at a client site in Little Rock, AR. You will manage day-to-day relationships, coordinate print and fulfillment projects, and ensure client objectives are met with proactive planning.

The role requires SQL querying knowledge and strong communication skills, with collaboration across IT, Creative, Operations, and Sales teams. Equal opportunity employer with accommodations available.