Onsite Client Success Manager for Key Accounts

Avery Dennison Corporation; Little Rock (AR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Inclusive Healthcare

Retirement Savings (401k)

Basic Life Insurance

Paid Time Off

Job summary

Avery Dennison is seeking a Client Specialist/On Site to manage a major high-revenue client from our Little Rock, AR site. You will plan proactively, coordinate projects across internal teams, and ensure client objectives and schedules are met with strong relationship management.

You will analyze data, run queries, and resolve client concerns, acting as the primary face of the company with limited supervision in a dynamic, on-site role demanding diplomatic communication and strong organizational

Qualifications

• Bachelor's degree in business, marketing, or a similar field, or equivalent combination of education and work experience.
• At least 3 to 5 years of related business experience and/or training in client service.
• Proven ability to work autonomously with limited supervision, exercising independent judgment, discretion, and diplomacy with challenging clients.
• Technical proficiency in querying databases using SQL or similar tools, along with a general knowledge and understanding of coding languages.
• Excellent oral, written, and interpersonal communication skills with proficiency in software programs including Excel, PowerPoint, Word, Outlook, Access, ERP, and retail/client-specific proprietary software.

Responsibilities

• Master assigned client business processes and organization to serve as the primary day-to-day relationship manager and "face" of the company for high-revenue client accounts.
• Manage and coordinate individual print and fulfillment projects, communicating clear client objectives, schedules, and requirements directly across internal departments.
• Evaluate technical project requirements, data integrity, and job management workflows while leveraging database queries and collaborating closely with IT, Creative, Operations, and Sales teams.
• Own the issue resolution process by independently investigating, escalating, addressing, and resolving client complaints, concerns, and internal workflow issues.
• Evaluate account responsibilities, negotiate client-specific Service Level Agreement deviations, and determine necessary commitments such as expedited shipping or production overtime to meet critical delivery requirements.

Skills

SQL

Autonomous work style

Education

Bachelor's degree in business/marketing or related field

Tools

Excel

PowerPoint

Word

Outlook

Access

ERP

Job description

Avery Dennison is seeking a Client Specialist/On Site to manage a major high-revenue client from our Little Rock, AR site. You will plan proactively, coordinate projects across internal teams, and ensure client objectives and schedules are met with strong relationship management.

You will analyze data, run queries, and resolve client concerns, acting as the primary face of the company with limited supervision in a dynamic, on-site role demanding diplomatic communication and strong organizational