On-Site Client Success Lead

Vestcom; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Inclusive Healthcare

Retirement savings plan

Life insurance

Paid time off

Job summary

Avery Dennison is seeking a Client Specialist/On Site for the client site in Little Rock, AR. This full-time, on-site role will autonomously manage projects and serve as the primary contact for a major high-revenue client.

You will coordinate print and fulfillment projects, ensure client objectives and schedules are met, and collaborate with IT, Creative, Operations, and Sales to address requirements and resolve issues.

Qualifications

• Bachelor's degree in business, marketing, or related field.
• 3–5 years of client service experience.
• Ability to work autonomously with limited supervision.
• SQL querying and data integrity knowledge; general coding familiarity.
• Excellent written and verbal communication; proficient in Excel, PowerPoint, Word, Outlook, Access and ERP software.

Responsibilities

• Serve as primary day-to-day relationship manager for a high-revenue client.
• Coordinate print and fulfillment projects across internal departments.
• Evaluate technical project requirements and data integrity with IT and operations teams.
• Investigate and resolve client concerns and deviations from SLAs.
• Negotiate SLA deviations and arrange expedited shipping or overtime as needed.

Skills

Autonomy

Independent judgment

Communication skills

Education

Bachelor's degree in business or related field

Tools

SQL

Excel

PowerPoint

Word

Outlook

Access

ERP software

Job description

Avery Dennison is seeking a Client Specialist/On Site for the client site in Little Rock, AR. This full-time, on-site role will autonomously manage projects and serve as the primary contact for a major high-revenue client.

You will coordinate print and fulfillment projects, ensure client objectives and schedules are met, and collaborate with IT, Creative, Operations, and Sales to address requirements and resolve issues.