Onsite Client Specialist for High-Value Accounts

Avery Dennison; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Inclusive Healthcare

401(k) Plan

Life Insurance

Paid Time Off

Job summary

Avery Dennison is seeking a Client Specialist/On Site to manage a high-revenue client relationship from our Little Rock, AR site. You will work autonomously to plan, coordinate print and fulfillment projects, and ensure client objectives are met with proactive project management.

You''ll analyze technical requirements, leverage SQL and database queries, collaborate with IT, Creative, Operations and Sales, and resolve client concerns while negotiating SLA deviations when needed.

Qualifications

• Bachelor's degree in business, marketing, or related field, or equivalent combination of education and work experience.
• 3–5 years of related business experience and/or training in client service.
• Proven ability to work autonomously with limited supervision, exercising independent judgment, discretion, and diplomacy with challenging clients.
• Technical proficiency in querying databases using SQL or similar tools, along with a general knowledge and understanding of coding languages.
• Excellent oral, written, and interpersonal communication skills with proficiency in software programs including Excel, PowerPoint, Word, Outlook, Access, ERP, and retail/client-specific proprietary software.

Responsibilities

• Master assigned client business processes and serve as the primary day-to-day relationship manager for high-revenue client accounts.
• Manage and coordinate individual print and fulfillment projects, communicating clear client objectives, schedules, and requirements across internal departments.
• Evaluate technical project requirements, data integrity, and job management workflows while leveraging database queries and collaborating with IT, Creative, Operations, and Sales teams.
• Own the issue resolution process by independently investigating, escalating, addressing, and resolving client complaints, concerns, and internal workflow issues.
• Evaluate account responsibilities, negotiate client-specific SLA deviations, and determine necessary commitments such as expedited shipping or production overtime to meet critical delivery requirements.

Skills

SQL

Coding languages

Autonomous work

Client service

Excel

PowerPoint

Communication

ERP software

Education

Bachelor's degree or equivalent

Tools

MS Access

ERP

Job description

Avery Dennison is seeking a Client Specialist/On Site to manage a high-revenue client relationship from our Little Rock, AR site. You will work autonomously to plan, coordinate print and fulfillment projects, and ensure client objectives are met with proactive project management.

You''ll analyze technical requirements, leverage SQL and database queries, collaborate with IT, Creative, Operations and Sales, and resolve client concerns while negotiating SLA deviations when needed.