Client Specialist/Onsite - Cincinnati, OH

MSCCN; Cincinnati (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Inclusive Healthcare

401(k) Plan

Life Insurance

Paid Time Off

Job summary

Avery Dennison seeks an on-site Client Specialist to manage high-revenue client relationships from a major client site. The role involves proactive planning, project management, and ensuring client objectives are met with minimal supervision.

Responsibilities include coordinating print/fulfillment projects, assessing technical requirements, and resolving client concerns through collaboration with IT, Creative, Operations, and Sales teams.

Qualifications

• Bachelor's degree in business, marketing, or a similar field or equivalent combination of education and work experience.
• 3–5 years of related business experience and/or training in client service.
• Proven ability to work autonomously with limited supervision and strong judgment.
• Experience with SQL or similar databases and proficiency in Excel/Office tools.
• Excellent communication skills and ability to collaborate across teams.

Responsibilities

• Master assigned client business processes and serve as the primary day-to-day relationship manager for high-revenue accounts.
• Coordinate print and fulfillment projects, defining objectives and schedules across internal teams.
• Evaluate project requirements and data integrity, using SQL queries and IT/Creative/Operations collaboration.
• Own the issue resolution process and address client concerns independently.
• Negotiate SLA deviations and determine commitments to meet delivery requirements.

Skills

Autonomy

Independent judgment

Communication skills

SQL querying

Education

Bachelor's degree in business, marketing, or a similar field

Tools

SQL

Excel

PowerPoint

Word

Outlook

Access

ERP

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience.

Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job post.

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected.

Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com.

Benefits

• Inclusive Healthcare: Anthem Inclusive Care is a no-cost program that helps you find doctors who will treat you with dignity and respect and who are experienced in providing compassionate, high-quality LGBTQ+ healthcare.


• Retirement Savings: We support your retirement readiness financially through company contributions to the 401(k) Plan, including an automatic contribution of 3% of eligible pay plus a matching contribution of 50% on the first 7% of eligible pay you contribute.


• Basic Life Insurance: Provides twice your base annual salary up to a $50,000 maximum at no cost to you.


• Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.

Job Description

About the role: Working autonomously and regularly exercising independent judgment and discretion with limited supervision, the Client Specialist/On Site is responsible for ensuring client business objectives and schedules are met through proactive planning and thorough project management, thus ensuring an exceptional client experience. This position is an individual contributor who serves as the primary point of contact for a major, significantly high-revenue assigned client and provides day-to-day client relationship management, including autonomously negotiating and committing to client deliverables, evaluating technical project requirements and data integrity, leveraging database queries, collaborating closely with IT and technical teams, and independently investigating and resolving client concerns on behalf of the Company.

Key Responsibilities

This is a full-time, on-site position located at our client site in Little Rock, AR.

• Master assigned client business processes and organization to serve as the primary day-to-day relationship manager and \"face\" of the company for high-revenue client accounts.


• Manage and coordinate individual print and fulfillment projects, communicating clear client objectives, schedules, and requirements directly across internal departments.


• Evaluate technical project requirements, data integrity, and job management workflows while leveraging database queries and collaborating closely with IT, Creative, Operations, and Sales teams.


• Own the issue resolution process by independently investigating, escalating, addressing, and resolving client complaints, concerns, and internal workflow issues.


• Evaluate account responsibilities, negotiate client-specific Service Level Agreement deviations, and determine necessary commitments such as expedited shipping or production overtime to meet critical delivery requirements.

Additional Qualifications/Responsibilities

• Bachelor's degree in business, marketing, or a similar field, or equivalent combination of education and work experience.


• At least 3 to 5 years of related business experience and/or training in client service.


• Proven ability to work autonomously with limited supervision, exercising independent judgment, discretion, and diplomacy with challenging clients.


• Technical proficiency in querying databases using SQL or similar tools, along with a general knowledge and understanding of coding languages.


• Excellent oral, written, and interpersonal communication skills with proficiency in software programs including Excel, PowerPoint, Word, Outlook, Access, ERP, and retail/client-specific proprietary software.