Onsite Client Services Specialist – Legal Support

Lexitas; Irvine (CA); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and paid holidays

Company paid maternity, baby bonding,\

military leave

Job summary

Lexitas is seeking a Client Services Specialist for its Irvine, CA office to provide high-touch support to legal clients. You will manage email inquiries, onboard new clients, fulfill orders, and coordinate across departments to ensure timely delivery of services.

The role requires meticulous organization, proactive communication, and a commitment to HIPAA compliance. Practical experience in litigation support or customer service is preferred.

Qualifications

• High school diploma or equivalent required.
• 1+ year experience in litigation services, legal support, or a customer service role.
• Understanding of HIPAA compliance is preferred but can be trained.
• Reliable attendance and strong work ethic.
• Flexibility to work occasional overtime or on-call shifts as needed.

Responsibilities

• Serve as the primary email contact for new and existing clients, ensuring timely, accurate responses.
• Onboard new clients and users into Lexitas systems and introduce them to our online client portal.
• Manage data entry tasks, including job orders, new attorney/firm profiles, locations, and client preferences.
• Coordinate and schedule deposition services across departments.
• Monitor job queues and backlogs, update case statuses, and send daily job entries.
• Collaborate with sales and operations to support lead generation, resolve client concerns, and ensure job execution.
• Generate and distribute client job reports and confirm billing accuracy.
• Support the call queue when needed and assist with after-hours availability on a rotating basis.
• Maintain confidentiality and compliance with HIPAA regulations for handling legal and medical records.

Skills

Attention to detail

Data entry

Customer service

Communication

Organization

Education

High School Diploma or Equivalent

Tools

Microsoft Outlook

Microsoft Word

Adobe Acrobat

Job description

Lexitas is seeking a Client Services Specialist for its Irvine, CA office to provide high-touch support to legal clients. You will manage email inquiries, onboard new clients, fulfill orders, and coordinate across departments to ensure timely delivery of services.

The role requires meticulous organization, proactive communication, and a commitment to HIPAA compliance. Practical experience in litigation support or customer service is preferred.