Client Experience Specialist — Legal Services

Lexicon; Missouri; On-site; USD 35,000 - 45,000; Full time

Job summary

Lexicon is seeking a Client Care Representative to enhance client service within their team. The role involves communication with clients, gathering their needs, and ensuring high satisfaction.

Qualified candidates should have a high school diploma and at least 2 years of experience in a related field. Strong written and verbal skills, along with teamwork and responsiveness, are essential. The position is an opportunity to make a significant impact in client interactions.

Qualifications

• 2 years in a social services role, customer service, legal or other service-based industry.
• Prior legal knowledge preferred.

Responsibilities

• Work closely with attorneys to serve clients.
• Research client needs and gather data.
• Track all client interactions in case management software.
• Handle sensitive client data with discretion.

Skills

Strong written and verbal communication skills

Excellent organization skills

Ability to manage multiple tasks

Intermediate skills in Microsoft Office Suite

Education

High school diploma or equivalent

Job description

Lexicon is seeking a Client Care Representative to enhance client service within their team. The role involves communication with clients, gathering their needs, and ensuring high satisfaction.

Qualified candidates should have a high school diploma and at least 2 years of experience in a related field. Strong written and verbal skills, along with teamwork and responsiveness, are essential. The position is an opportunity to make a significant impact in client interactions.