Client Relations Specialist - Legal & Insurance Support

ABI Document Support Services, Inc.; Loma Linda (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

ABI Document Support Services, Inc. in Loma Linda, CA is seeking a Customer Service Specialist to respond to inquiries and proactively contact clients to resolve issues.

The role focuses on building long-term rapport and guiding client orders through operations with clear communication. Successful candidates will have a High School Diploma, experience in legal or insurance settings, familiarity with med-legal terminology, and HIPAA requirements.

Qualifications

• Must have good understanding of the organization's goals and objectives.
• Must be highly self-motivated and self-directed.
• Must have ability to absorb new ideas and concepts quickly.
• Must have good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Multi-taking is essential as well as being able to adapt to change of work duties.
• Must be a qualified typist with a minimum of 45 W.P.M.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

Responsibilities

• Respond to internal and external customer inquiries and proactively contact clients to resolve outstanding issues.
• Establish and build long-term rapport with ordering clients and monitor/guided their orders through operational processes with timely updates.
• Provide ongoing and timely communication to both internal and external customers.

Skills

Excellent communication

Multitasking

Analytical thinking

Self-motivation

Typing 45 WPM

Education

High School Diploma or equivalent

Job description

ABI Document Support Services, Inc. in Loma Linda, CA is seeking a Customer Service Specialist to respond to inquiries and proactively contact clients to resolve issues.

The role focuses on building long-term rapport and guiding client orders through operations with clear communication. Successful candidates will have a High School Diploma, experience in legal or insurance settings, familiarity with med-legal terminology, and HIPAA requirements.