Onsite Client Services Operations Specialist

Arhaus; Boston, Northern (MA, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Client Services Bonus

Job summary

Arhaus is seeking a Client Services Processor – Level 2 to support the Client Services team at our corporate office. This role focuses on handling order processing, client resolutions, and cross-department collaboration in a fast-paced environment.

You will enter stock and special orders, manage exchanges, communicate delays, assess image details, and maintain show-room FAQs while providing top-notch service to clients. On-site in Ohio, with varied shifts and a potential bonus opportunity.

Qualifications

• High School diploma or equivalent required.
• 2-3+ years’ experience in a customer-service-focused environment is required; high-volume call center experience is preferred.
• Knowledge of Salesforce and STORIS.
• Excellent communication, strong attention to detail, problem solving and follow up skills.
• Ability to work in a fast-paced environment, while demonstrating prioritization skills and a high sense of urgency.
• Proficiency in Microsoft Office.

Responsibilities

• Partner with internal departments (Special Order, Parts Team, Tech Services, Buying Teams) to ensure proper repair and replacement Arhaus collections.
• Enters all Stock, Special Parts Orders, and Special-Order Exchanges, and UPS Label inquiries into the system and provides timely and consistent follow-up with clients
• Responsible for communicating canceled Purchase Orders and Fabric Delays/Samples
• Involves assessing images for clarity, verifying issues against order details, and determining the appropriate next steps in alignment with company policies
• Source of information for showroom guest via chat; owning FAQ’s and client services knowledge to ensure accurate and helpful information is provided.
• Communicates across Client Services team to identify and trouble shoot issues
• Other duties as assigned

Skills

Customer service

Call center experience

Communication skills

Problem solving

Education

High School diploma or equivalent

Tools

Salesforce

STORIS

Microsoft Office

Job description

Arhaus is seeking a Client Services Processor – Level 2 to support the Client Services team at our corporate office. This role focuses on handling order processing, client resolutions, and cross-department collaboration in a fast-paced environment.

You will enter stock and special orders, manage exchanges, communicate delays, assess image details, and maintain show-room FAQs while providing top-notch service to clients. On-site in Ohio, with varied shifts and a potential bonus opportunity.