Onsite Client Services Manager

SPS; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Bonuses for referrals

Medical, Dental, Vision

401k w/ matching

Commuter Benefits

Job summary

SPS is a global workplace solutions and business transformation company delivering services across more than 20 countries. The Client Service Manager will sit on-site with the client, overseeing multiple sites, and ensuring high-quality service delivery in alignment with SPS policies.

The role requires strong relationship-building skills, leadership of on-site staff, and a proven track record managing client expectations and performance metrics. Local travel ~25% may be involved.

Qualifications

• High School Diploma (or equivalent) required.
• Minimum of 5+ years of experience in high level relationship building and operational management.
• Previous management/supervisor experience overseeing 5-10 employees.
• Ability to build business relationships and interact effectively with C level executives.
• Solid understanding of selling skills.
• Exceptional computer skills.

Responsibilities

• Oversee daily service delivery across multiple sites.
• Manage on-site staff and supervise operations.
• Drive client satisfaction and adherence to SPS policies.
• Coordinate staff schedules and PTO coverage.
• Track KPIs/SLAs and report monthly to clients and SPS.
• Oversee site P&L and budgeting.

Skills

Customer service

Relationship building

Operational management

Communication

Leadership

Education

High School Diploma

Tools

Microsoft Office

Job description

SPS is a global workplace solutions and business transformation company delivering services across more than 20 countries. The Client Service Manager will sit on-site with the client, overseeing multiple sites, and ensuring high-quality service delivery in alignment with SPS policies.

The role requires strong relationship-building skills, leadership of on-site staff, and a proven track record managing client expectations and performance metrics. Local travel ~25% may be involved.