On-Site Client Services Supervisor

Spsnorthamerica; Austin (TX); On-site; USD 36,506 - 43,050; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses: referrals

Medical, Dental, Vision

Job summary

SPS North America is seeking a Client Service Supervisor to oversee on-site client operations in Austin, Texas. You will manage daily service delivery, staff, and client satisfaction, acting as the primary on-site contact and coordinating with SPS leadership.

The role requires strong relationship management, operational leadership, and adherence to SPS policies. Travel is local; compensation reflects on-site leadership responsibilities and outcomes.

Qualifications

• 3+ years in high-level relationship building and operational management.
• Previous management experience overseeing 5–10 employees.
• Ability to interact with C-level executives and build business relationships.
• Strong integrity and solid business ethics.
• Willingness to adhere to SPS policies and procedures.

Responsibilities

• Oversees service delivery and client requests.
• Manages resources (people, hardware/software, facilities).
• Coordinates staff schedules for coverage and PTO.
• Maintains a safe working environment and OSHA/EEOC awareness.
• Tracks client requests and reports KPIs/SLAs.
• Manages site financials, including P&L and gross margin.

Skills

Client relationship management

Operational management

Team leadership

Communication skills

Problem solving

Attention to detail

Diplomacy

Ethical conduct

Education

High School Diploma

Bachelor’s Degree or higher preferred

Job description

SPS North America is seeking a Client Service Supervisor to oversee on-site client operations in Austin, Texas. You will manage daily service delivery, staff, and client satisfaction, acting as the primary on-site contact and coordinating with SPS leadership.

The role requires strong relationship management, operational leadership, and adherence to SPS policies. Travel is local; compensation reflects on-site leadership responsibilities and outcomes.