Onsite Client Success Leader

Spsnorthamerica; Nashville (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

Comprehensive benefits

Job summary

SPS is seeking a Client Service Manager to be on-site with our client and oversee multiple sites or projects. The role emphasizes daily service delivery, employee management, client satisfaction, and adherence to SPS policies.

The candidate will lead staff on-site, ensure timely responses to client requests, manage resources, and drive improvements in operations while maintaining professional client relations and compliance.

Qualifications

• High School Diploma (or equivalent) is required.
• Minimum of 5+ years of experience in high level relationship building and operational management.
• Previous management/supervisor experience overseeing 5-10 employees.
• Ability to build business relationships and interact effectively with C level executives.
• Solid understanding of selling skills and strong integrity.

Responsibilities

• Proactively institutes the SPS Governance Model to ensure client satisfaction.
• Standardizes policies and procedures, including monthly reporting and benchmarks.
• Drives operational improvements and solution design.
• Troubleshoots and resolves client, site management, and site staff issues.
• Coordinates, implements, and oversees special projects.
• Coordinates and leads vendor partner negotiations.
• Manages site financials including hours, gross margin, profitability and growth.
• Maintains OSHA/EEOC knowledge for handling complaints.
• Manages direct reports and training programs.
• Supports business development internally as directed.
• Maintains communication with client and SPS at all levels.
• Manages client requests and escalations.
• Ensures payroll, billing, and A/R deadlines are met.
• Oversees budget forecasts and KPI/SLAs.

Education

High School Diploma (or equivalent)

5+ years in high level relationship building and operational management

Experience supervising 5-10 employees

Ability to build business relationships with C level executives

Strong integrity and ethics

Job description

SPS is seeking a Client Service Manager to be on-site with our client and oversee multiple sites or projects. The role emphasizes daily service delivery, employee management, client satisfaction, and adherence to SPS policies.

The candidate will lead staff on-site, ensure timely responses to client requests, manage resources, and drive improvements in operations while maintaining professional client relations and compliance.