Onsite Client Relations Associate — Launch Your Leadership Path

Luxuriate Management; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation structure

Paid training and professional dev.

Advancement opportunities

Supportive team-focused culture

Hands-on experience in customer ops

Job summary

Luxuriate Management, in Charlotte, NC, seeks a Client Relations Associate to serve as the primary contact for clients, nurturing relationships and delivering exceptional service in a fast-paced, on-site environment.

Responsibilities include onboarding clients, educating them on solutions, addressing inquiries, and driving retention. The role offers hands-on experience in customer relations and business operations within a collaborative team.

Qualifications

• Verbal and written communication skills.
• Organizational and multitasking abilities.
• Customer service or client-facing experience preferred.
• Ability to work independently and collaboratively.
• Professional demeanor with strong problem-solving skills.
• Adaptability in a fast-paced environment.

Responsibilities

• Develop and maintain strong relationships with new and existing clients.
• Respond to customer questions and provide timely support.
• Educate clients on products, services, and available solutions.
• Assist with onboarding new customers and managing client accounts.
• Resolve customer concerns professionally and efficiently.
• Monitor client feedback and identify opportunities for improvement.
• Support business growth through customer retention and relationship building.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Customer service experience

Independence & collaboration

Problem-solving

Adaptability

Job description

Luxuriate Management, in Charlotte, NC, seeks a Client Relations Associate to serve as the primary contact for clients, nurturing relationships and delivering exceptional service in a fast-paced, on-site environment.

Responsibilities include onboarding clients, educating them on solutions, addressing inquiries, and driving retention. The role offers hands-on experience in customer relations and business operations within a collaborative team.