Print Account Manager

Greene Resources; Garner (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

Company paid disability

401(k) plan

Onsite training

Growth opportunities

Job summary

Greene Resources in Garner, NC is seeking a Customer Account Manager to serve as a trusted advisor to key accounts and to drive customer success using our solutions. You will partner with internal teams to resolve issues and ensure satisfaction, while managing relationships and reporting on KPI progress.

The role requires 3–5 years in customer service or sales, strong communication, and the ability to multitask in a manufacturing environment.

Qualifications

• Strong written and verbal communication with a positive attitude.
• Ability to build trust with key clients and partners.
• Proven multitasking skills and ability to meet deadlines.
• Excellent organizational and time-management capabilities.
• Demonstrated ability to liaise with internal teams (Production, QA, Scheduling, Finance).
• Experience in customer service and/or sales, preferably in manufacturing.
• Comfortable leading or participating in client meetings on a regular cadence.

Responsibilities

• Develop and sustain relationships with key clients and advocate for their needs.
• Expand current customer accounts through ongoing relationship development.
• Liaise with internal teams to resolve client issues in a timely manner.
• Communicate and collaborate with all necessary stakeholders.
• Maintain knowledge of industry trends and client needs.
• Drive KPIs that impact client outcomes and satisfaction.
• Create and update tracking and reporting systems for KPI progress.
• Ensure product quality, on-time delivery, costing and invoicing accuracy.

Skills

Communication

Customer focus

Teamwork

Change management

Initiative

Adaptability

Problem solving

Job description

Position: Customer Account Manager

Location: Garner NC (Onsite)

Pay: $60,000/year

Type: Full-time; Contract

Schedule: Monday - Friday, 8:00am to 5:00pm

Greene Resources is seeking a Customer Account Manager to join a growing and dynamic team! The role as a Customer Account Manager is to help businesses be successful using our products. A key part of your role is to serve as a trusted advisor to potential, new and existing accounts assigned to you. You will serve as a liaison for RLG’s top clients to ensure overall customer satisfaction. This person reports to the Manager, Customer Service.

Job Description

• Develop and sustain solid relationships with key clients by being their champion and advocating for their needs. Addressing and resolving key clients’ complaints, issues, concerns
• Expand current customer accounts through ongoing relationship development
• Liaise with internal teams to ensure resolution of customer needs and issues are addressed in a timely and satisfactory manner (Production, QA, Scheduling, Finance). You are the main point of contact between key clients and internal teams.
• Communicate and collaborate with all necessary stakeholders.
• Maintain a strong understanding of the industry and client needs. Maintain complete organization knowledge and product familiarity.
• Drive key output performance KPIs that impact the client.
• Create and update internal tracking and reporting systems daily to maintain accurate KPI’s. Compiling reports on account progress, goals, forecasts.
• Ensure the integrity of quality of products shipped, on time delivery, costing, invoicing.
• Mitigate churn and ensure brand standards are met.
• Participate in and/or lead client meetings on a regular interval (weekly, monthly, quarterly basis) on performance, relationship building on time delivery, etc.
• Understand customer goals and remain alert and responsible to changing customer needs.
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the client’s business.

Position Requirements

• Communication: Effectively communicates with internal teams as well as with clients directly to deliver customer expectations. Strong written and verbal communication with a positive attitude.
• Customer Focus: Acts as business partner, building trust and confidence with key clients; can effectively participate in business reviews, providing honest and professional input; actively listens to the customer and develop a true understanding of their needs.
• Teamwork and Collaboration: – At RLG, we know that all our actions touch the customer experience. We deliver as one team, proactively offering support to our team members to contribute to RLG’s continuously improving service model.
• Change Management: Comfortable with and embraces change; Identifies opportunities for improvement and provides input into our roadmap to elevate the customer experience.
• Initiative: Proactive and an opportunistic self-starter that can work independently; serves as leader in accomplishing tasks and completing projects; initiates processes that contribute to speed and ease of doing business with RLG.
• Adaptability and Multi-tasking: Strong organizational skills and attention to detail, with the ability to multitask; effectively manages complex customer bases and serves as mentor within team, assisting lesser experienced reps with escalated issues and workload management.
• Problem Solving: Solution-oriented mind set, guiding and coaching others to resolution and root cause analysis to prevent future issues.

Qualifications And Experience

• Minimum 3 to 5 years’ experience in Customer Service and/or Sales, preferably in a manufacturing environment
• Quick learner who will dive headfirst into the product and team environments to understand intricacies
• Strong desire to provide the ultimate Customer Experience.
• Strong sense of urgency and the ability to multitask.
• Ability to meet strict internal and external timelines & milestones.
• Ability to effectively provide, receive and respond positively to constructive feedback.
• Ability to produce professional documents, including spreadsheets, correspondence, and email.
• Strong communication skills, both written and verbal, applicable in a corporate environment.

Why work with us?

• Paid Time Off and Paid Holidays
• Comprehensive and Competitive Medical, Dental and Vision coverage
• Company Paid Short-Term Disability Insurance and Life Insurance
• Additional Benefits -- Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
• Excellent 401(k) retirement plan with generous company contribution
• We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth
• potential within our organization
• We believe in rewarding our employees with performance-based salary increases

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affimative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRPRO