Relationship-Driven Customer Success Manager

US Enhanced Personnel; Greensboro (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

US Enhanced Personnel in Greensboro, NC seeks a Customer Success Account Manager to bridge customers with Sales, Engineering, and Production. You will perform data entry, research orders, and deliver outstanding service to support engineers and business development managers.

The role emphasizes building lasting relationships, proactive problem-solving, and professional communication while ensuring accurate order processing and customer satisfaction.

Qualifications

• +1 year of sales experience preferred but not required (in manufacturing or duct preferred).
• Basic computer skills required. (proficient in Excel, Microsoft Office, and Microsoft Teams)
• Excellent communication and customer service skills.
• Excellent attention to detail and time management.
• Proactive in problem-solving.
• Able to work in a group setting.

Responsibilities

• Assists other Sales team members with administrative tasks and data entry.
• Creates and reviews checklists for orders on the production floor—ensuring the number of parts and dimensions are accurate.
• Creates new customers with our Customer Relationship Management software.
• Continuously builds and maintains relationships with customers.
• Supports the quote process by quoting BOMS.
• Corrects revisions.
• Ensures all information is correct from the sales floor to the delivery of the product.

Skills

Sales experience

Customer service

Communication

Problem-solving

Team player

Phone/customer calls

Tools

Excel

Microsoft Office

Microsoft Teams

Job description

US Enhanced Personnel in Greensboro, NC seeks a Customer Success Account Manager to bridge customers with Sales, Engineering, and Production. You will perform data entry, research orders, and deliver outstanding service to support engineers and business development managers.

The role emphasizes building lasting relationships, proactive problem-solving, and professional communication while ensuring accurate order processing and customer satisfaction.