Process Transformation Professional - Maersk E- Commerce

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 130,000 - 135,000; Full time

Job summary

Maersk, a global leader in container logistics, seeks a dynamic leader to drive the Service Delivery Process transformation for MEC. You will own taxonomy, standardize processes, and partner with platform teams to ensure scalable, cost-efficient delivery.

This role focuses on improving productivity and governance across MEC initiatives. Based in Charlotte, NC, this full-time position emphasizes collaboration with internal stakeholders, driving adoption of new processes, and delivering

Qualifications

• Understanding of business financials and performance drivers.
• Expertise in process mapping, redesign, risk assessment, and controls.
• Strong data-driven decision-making and metrics definition capabilities.
• Excellent stakeholder management on all levels and cross-functional teamwork.
• Proven track record in leading transformation and change initiatives.

Responsibilities

• Manage MEC taxonomy, process mapping, and business policies.
• Review, discover, and drive productivity initiatives.
• Act as SME for Product and Implementation teams.
• Create, manage, and govern standard process frameworks for customer implementation and BAU activities.
• Coordinate with GPLs for cross-topic process expertise.
• Lead GRC assessments and Business Reviews for MEC.
• Partner with Platform and SMEs to align, sign-off, and optimize processes.

Skills

Process mapping

Change management

Data-driven decisions

Stakeholder management

Transformation leadership

Lean methodology

Product/Tech experience

Carrier management

Parcel/delivery knowledge

Performance monitoring

Job description

Are You Ready to Navigate the Future of Global Trade?

Maersk is a global leader in integrated logistics and has been a pioneer in the industry for over a century. Through innovation and transformation, we redefine the boundaries of possibility and continually set new standards for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

What we Offer

• Global Reach, Local Impact: Thrive in a role with international scope, contributing to projects that shape global trade.
• Inclusive and Dynamic Culture: Join a team where diversity is a strength, fostering an environment rich in opportunities for personal and professional growth.
• Competitive Rewards: Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.

About the role

Join Maersk's journey to revolutionize container logistics worldwide! As the global integrator of choice, we're reshaping supply chains and simplifying logistics for our customers. Led by our visionary CTIO, our Technology Group is pivotal in realizing this mission.

Key to our strategy is delivering on MGF and MEC Svd process transformation which is guided by a strong, scalable, and efficient process and implemented on a cutting-edge Platform Operating Model. Now, we're seeking a dynamic leader to spearhead the Service Delivery Process transformation for Maersk Ground Freight and Maersk E- Commerce. Ensuring exceptional implementations and the quality of processes at the most cost-efficient level. Lead, innovate, and collaborate across teams to craft first-class technical solutions.

Purpose of the Role

Owns a portion of MEC taxonomy (driving standardization, operational and financial risk management, and scalability), drives productivity initiatives, and owns special projects. This role partners with various internal stakeholders to ensure adoption of standard, and quality of services delivery to customer that serves Maersk goals operationally and financially.

Key Responsibilities

• Responsible for managing assigned Maersk E-Commerce (MEC) taxonomy, process mapping, defining business policies and process controls
• Responsible to review, discover, and drive development of productivity related initiatives
• Acts as a subject matter expert for Product and Implementation teams
• Creation, management and governance of standard process frameworks, e.g., customer implementation, carrier BAU activities
• Coordinate with other GPLs when topic requires process expertise outside SVD
• Leads relevant GRC assessments and Business Reviews for MEC
• Partner with Platform and business Subject Matter Experts (SMEs) to ensure alignment, secure sign-off and optimize relevant processes. Identify opportunities for process automation to enhance efficiency and strengthen controls.
• Partner with Platform teams to prioritize technology requirements, control enhancements, and scalable process design; act as process owner in change governance forums.
• Define process performance and compliance metrics; monitor frontline adherence and drive adoption in collaboration with regional teams.
• Represent frontline feedback in the product and delivery roadmap; support effective change management and transition of new processes and features.
• Review won businesses for readiness before implementation is kicked off
• Manage assigned health metrics and process standardization index performance for MEC
• Drive assigned business improvement initiatives

Accountabilities

• Process map and SOPs in assigned topics
• MEC process maturity in assigned taxonomy
• Process workstream for non-standard customer implementation
• Completion of productivity and work placement initiatives
• Release of R&R clarifications, way of working, and frameworks

What you bring?

• Understanding of the business financials and company performance drivers and ability to apply to own scope. Required competency either through education or through previous work
• Expertise in process mapping, redesign, risk assessment, and control frameworks.
• Strong data-driven decision-making, problem solving and metrics definition capabilities.
• Excellent stakeholder management on all levels, concise communicator and expertise in cross-functional teamwork.
• Proven track record in leading transformation and change initiatives.
• Understanding of operational excellence/lean methodology approach
• Experience in one or more of these areas: 1) Managing carriers; 2) Managing warehouse labelling operations; 3) Monitoring carrier performances; 4) Consulting experience; 5) Managing P&L of a parcel delivery business; 6) Operating a parcel delivery business; 7) Product management/Tech experience

Job Type: Full-Time

Location

Charlotte, NC (Onsite 5 days a week)

Salary

$130,000 - $135,000*

• The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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