Onsite Career Advisor & Case Manager

Careerteam; Tennessee; On-site; USD 42,000 - 45,000; Full time

Job summary

Career Team, a Tennessee-based workforce development organization in the Greater Memphis Area, seeks a Career Advisor to provide career counseling, intensive case management, and follow-up services to participants in workforce programs. You will guide jobseekers toward employment and training goals, remove barriers, and ensure compliant case management under the supervision of the Program Manager.

The role requires a Bachelor’s degree or higher, strong communication, proficiency with MS

Qualifications

• Bachelor's degree or higher or an equivalent combination of education and experience.
• Strong communication skills and knowledge about community resources.
• Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions.
• Must be computer literate with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems.
• Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive.
• Ability to serve as a role model to customers and motivate them toward achieving goals.
• Ability to meet and exceed set goals and objectives.
• Excellent interpersonal, time management, customer service, organizational, and communication skills, both oral and written required.
• Knowledgeable about the WIOA program and other workforce program requirements.
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality.
• Exceptional time management skills to meet deadlines and work under pressure.
• A Valid Driver's License

Responsibilities

• Provide information and case management services to community members interested in workforce services.
• Complete intake and eligibility determination for assigned workforce programs.
• Assess jobseekers' employment, abilities, and training needs through interviewing, testing, and other methods.
• Serve as a liaison between workforce development programs and community partners and resources.
• Enter data into WIT and process clients through any participant information system as required.
• Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific occupational goals.
• Stay on top of labor market trends and best practices in career and training paths.
• Counsel clients on available job opportunities, training programs, and other services.
• Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities.
• Conduct orientation sessions, workshops, job clubs, and other group presentations for clients.
• Assist participants in removing barriers to employment and training.
• Follow all policies, procedures, and regulations related to eligibility documentation.
• Maintain accurate individual case files in WIT for each registered customer, assuring each file contains all required eligibility documents and meets compliance requirements.
• Meet and/or exceed program benchmarks and participate in all staff-related events as required, including training, staff meetings, and individual supervision.
• Complete all required reports within the data management system.
• Approach each day and task with a “ZAG” mindset.
• Other duties and projects as needed

Skills

Career counseling

Case management

Data entry

MS Word

MS Excel

Education

Bachelor's degree or higher

Tools

WIT

Job description

Career Team, a Tennessee-based workforce development organization in the Greater Memphis Area, seeks a Career Advisor to provide career counseling, intensive case management, and follow-up services to participants in workforce programs. You will guide jobseekers toward employment and training goals, remove barriers, and ensure compliant case management under the supervision of the Program Manager.

The role requires a Bachelor’s degree or higher, strong communication, proficiency with MS