Onsite Card Services Specialist: Fraud & Chargebacks

ACUS; California; Remote; USD 34,000 - 48,000; Full time

Job summary

Addvantage Credit Union Staffing is seeking an experienced Card Services Representative for a credit union in Valencia, CA. This onsite role is full-time temporary with potential for temp-to-hire.

Salary ranges from $25.00 to $35.00 per hour; branch hours are 8:00 AM to 5:00 PM, Monday through Friday. Responsibilities include handling fraud and dispute claims, provisional credits, and high-level member service.

Qualifications

• Must have 2–4 years in card services handling the duties listed.
• Must have chargeback experience.
• Processing debit and credit card disputes and adjustments required.

Responsibilities

• Collect necessary information for Fraud and Dispute claims.
• Provide and/or adjust provisional credit.
• Assist with members via phone and email when potential fraud is identified by either card processor or internal.
• Intake of fraud and dispute claims.
• Provide high level card services customer service to credit union members and co-workers in a call center environment.
• Update and utilize dispute management system.
• Process FALCON cases when fraud is suspected.
• Update member accounts in Symitar.

Skills

Card services

Chargebacks

Fraud handling

Disputes

Customer service

Call center

Tools

FALCON system

Symitar

Dispute management system

Job description

Addvantage Credit Union Staffing is seeking an experienced Card Services Representative for a credit union in Valencia, CA. This onsite role is full-time temporary with potential for temp-to-hire.

Salary ranges from $25.00 to $35.00 per hour; branch hours are 8:00 AM to 5:00 PM, Monday through Friday. Responsibilities include handling fraud and dispute claims, provisional credits, and high-level member service.