Hybrid Card Operations Specialist – Debits, Fraud & Disputes

Consumers Credit Union; Lake Forest (IL); Híbrido; USD 25.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) plan

Pension after six months

Descripción de la vacante

Consumers Credit Union is hiring a Card Operations Specialist in Lake Forest, IL. This entry-level role supports members with debit card fraud reports and disputes, using multiple systems to resolve inquiries and document outcomes.

The position combines onsite work at our Lake Forest office with remote work for part of the week, offering a flexible hybrid schedule. Opportunity to grow within Fraud, Risk and BI teams.

Formación

• High School Diploma or GED – Minimum
• 2+ years’ experience in Banking, Call Center, Financial Services, Card/Loan Servicing or Related – Minimum
• A self-starter with the ability to work independently
• Able to work in a fast-paced environment where accuracy is required
• Proficiency with computer systems/software applications
• Professional verbal and written communication skills
• Ability to work Monday through Friday: 8AM – 5PM

Responsabilidades

• Reviewing, investigating, and processing debit fraud and disputes while keeping close communication with our members on status updates.
• Providing account credits/debits when necessary and reporting to agencies. Submitting claims to card processor, VISA and insurance as part of the process.
• Providing members with information and directions regarding their account status, requests, payments, rights, and obligations associated with their accounts.
• Processing card applications including setting up card accounts, ordering cards, creating cardholder files, updating, and tracking card applications.
• Interacting with members and performing research on inquiries such as reviewing transactions, payments, and account history by leveraging various systems.
• Providing support to internal teams by answering questions and confirming information in order to keep members promptly informed. Communicating with other departments such as BI, Fraud and Risk in order to identify trends and root causes.
• Preparing and completing scheduled and ad hoc reports to inform other departments and management of necessary action(s) relevant to their areas.

Conocimientos

Banking

Fraud handling

Card operations

Educación

High School Diploma or GED

Herramientas

Debit card systems

Card processor interfaces

Descripción del empleo

Consumers Credit Union is hiring a Card Operations Specialist in Lake Forest, IL. This entry-level role supports members with debit card fraud reports and disputes, using multiple systems to resolve inquiries and document outcomes.

The position combines onsite work at our Lake Forest office with remote work for part of the week, offering a flexible hybrid schedule. Opportunity to grow within Fraud, Risk and BI teams.