Call Center Training Leader – Onsite in North Lauderdale

Teleperformance USA; Florida; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits (medical, vision, and:

401(k) and retirement plans

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Paid time off

Job summary

Teleperformance USA is seeking a Training Manager for an all-onsite role in Lauderdale area. You will develop instructional design, lead the training team, coordinate facilities, and ensure timely reporting for client programs.

The position requires 2+ years of call center leadership, strong communication skills, and a flexible schedule to meet business needs. Travel may be required; virtual management experience is a plus.

Qualifications

• Two years of call center leadership experience.
• Willing to travel and flexible with schedule.
• Experience using attendance and performance tracking systems.
• Virtual management experience preferred.
• Knowledge of employee relations, disputes and investigations.

Responsibilities

• Develop needs assessment and instructional design with delivery methods and post-training evaluations.
• Recommend solutions for performance issues and training opportunities.
• Maintain client reporting timelines and training event coordination.
• Lead and develop training team members.
• Ensure optimal utilization of site training facilities, processes, resources, and equipment.
• Conduct training needs assessments and oversee the training function.
• Provide support to Department Managers and Client Services in reporting.
• Conduct exit interviews and provide management feedback.
• Pursue new training approaches and process improvements.
• Address training issues and questions from leaders and staff about policies and laws.
• Maintain monthly training event reporting and disseminate updates to managers and teams.
• Manage payroll for Trainers across multiple locations.

Skills

Call center leadership

Leadership

Communication

Public speaking

Interpersonal skills

Attendance tracking

Virtual management

Employee relations

Data reporting

Payroll management

Flexibility

Tools

Attendance systems

Job description

Teleperformance USA is seeking a Training Manager for an all-onsite role in Lauderdale area. You will develop instructional design, lead the training team, coordinate facilities, and ensure timely reporting for client programs.

The position requires 2+ years of call center leadership, strong communication skills, and a flexible schedule to meet business needs. Travel may be required; virtual management experience is a plus.