Call Center Training Lead — Elevate Performance

AllianceOne; Port Saint Lucie (FL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

PTO

401k after 90 days

Optional Daily Pay

HSA/FSA plans

Job summary

AllianceOne in Port St. Lucie, FL is hiring a Trainer (Call Center/1st Party Collections) on-site to design and deliver training programs for new hires and existing staff, with a focus on performance and customer experience.

The role requires traveling to San Antonio, TX for four weeks of initial training. You will create materials, lead sessions, assess impact, and mentor teammates, ensuring alignment with AllianceOne and Teleperformance values and goals.

Qualifications

• 2+ years delivering contact center or financial services training to adult learners.
• Experience creating and delivering training modules tailored to the needs of the job.
• Experience evaluating trainee performance and program effectiveness.
• Strong presentation and facilitation skills in a corporate setting.
• Experience partnering with leadership to identify training needs.

Responsibilities

• Maintain and update curricula to support new hire and existing employee development.
• Create and update training manuals and instructional materials for diverse learners.
• Deliver structured training sessions using group and one-on-one methods.
• Evaluate competencies and tailor instruction to close development gaps.
• Track training effectiveness and report outcomes to leadership.
• Ensure records stay up to date in training systems.

Skills

Empathy

Presentation skills

Adaptability

Communication skills

Professional communication

Change management

Team building

Business acumen

Microsoft Office

Education

High School Education or equivalent

Bachelor’s degree or certifications in relevant field

Tools

Workday/Learning systems

Training Needs Analysis tools

Job description

AllianceOne in Port St. Lucie, FL is hiring a Trainer (Call Center/1st Party Collections) on-site to design and deliver training programs for new hires and existing staff, with a focus on performance and customer experience.

The role requires traveling to San Antonio, TX for four weeks of initial training. You will create materials, lead sessions, assess impact, and mentor teammates, ensuring alignment with AllianceOne and Teleperformance values and goals.