Onsite Call Center Supervisor - Lead High-Impact Team

Dasher Services, Inc.; Harrisburg (Dauphin County); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Dasher Services, Inc. in Harrisburg, PA is seeking an experienced Call Center Supervisor to lead a team delivering data incidents support and various call center engagements. You will coach, develop, and empower staff to provide exceptional service and operate with operational excellence.

The role emphasizes leadership, training, and collaboration across departments to improve processes, with opportunities for occasional remote work and onsite collaboration.

Qualifications

• Associate’s or Bachelor’s degree in a related field or equivalent combination of education and experience.
• Minimum of two years of related professional experience.
• Supervisory or leadership experience.
• Strong verbal and written communication skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Strong computer skills, including Microsoft Excel and Word.
• Experience working with databases and reporting tools.
• Exceptional interpersonal skills.
• Ability to build trust and effectively communicate with diverse populations.
• Strong active listening skills.

Responsibilities

• Lead and develop the team of call center agents.
• Supervise and support call center operations daily.
• Hire, train, coach, and develop team members.
• Create a positive and engaging work environment.
• Model and promote The Dasher Way values in interactions.
• Oversee daily call center operations and workflow management.
• Ensure staff meet performance expectations and client requirements.
• Assist with problem resolution and escalation management.
• Review reports and work products for accuracy and quality.

Skills

Leadership

Verbal communication

Written communication

Analytical thinking

Problem solving

Interpersonal skills

Active listening

Education

Associate’s or Bachelor's degree in related field

Tools

Microsoft Excel

Microsoft Word

Job description

Dasher Services, Inc. in Harrisburg, PA is seeking an experienced Call Center Supervisor to lead a team delivering data incidents support and various call center engagements. You will coach, develop, and empower staff to provide exceptional service and operate with operational excellence.

The role emphasizes leadership, training, and collaboration across departments to improve processes, with opportunities for occasional remote work and onsite collaboration.