Harrisburg Call Center Lead — Paid Training & Bonuses

Bath Planet; Harrisburg (Dauphin County); On-site; USD 27,000 - 46,000; Full time

Benefits offered by this job

Paid training

Performance bonuses

In-office position

Job summary

Focal Point Remodeling in Harrisburg, PA is seeking a proactive Call Center Lead to oversee daily inbound and outbound communications and coach a small team. You will follow a proven script, manage CRM data, and schedule in-home consultations to support our sales force.

The ideal candidate has call center or customer service experience, strong communication skills, and a results-driven attitude. This in-office role offers paid training, bonus opportunities, and growth within a fast-growing home

Qualifications

• Experience in call centers or customer service roles.
• Strong communication and interpersonal skills.
• Comfortable handling high call volumes.
• Proficient with data entry and basic computer skills.

Responsibilities

• Contact homeowners to schedule free in-home consultations.
• Answer inbound calls generated through marketing campaigns.
• Follow a proven script while building rapport with customers.
• Overcome objections and qualify prospective homeowners.
• Schedule appointments for sales representatives.
• Enter and update customer information in our CRM.
• Confirm appointments and complete follow-up calls.
• Maintain accurate records and reports.

Tools

CRM software

Job description

Focal Point Remodeling in Harrisburg, PA is seeking a proactive Call Center Lead to oversee daily inbound and outbound communications and coach a small team. You will follow a proven script, manage CRM data, and schedule in-home consultations to support our sales force.

The ideal candidate has call center or customer service experience, strong communication skills, and a results-driven attitude. This in-office role offers paid training, bonus opportunities, and growth within a fast-growing home