Call Center Team Lead & Coach for Excellence

Dasher Services, Inc; Harrisburg (Dauphin County); Sur place; USD 52 000 - 72 000; Plein temps

Résumé du poste

Dasher Services, Inc. is seeking a Call Center Supervisor in Harrisburg, PA. You will lead a team of call center agents supporting critical services, including Data Incidents for Safety and Emissions programs, ensuring exceptional service and operational excellence.

You will coach, develop, and motivate the team, serving as a mentor and liaison to clients, while driving staff performance and a positive work environment.

Qualifications

• Experience leading call center teams.
• Strong coaching and development skills.
• Ability to coach, develop, and motivate a team to deliver exceptional service.

Responsabilités

• Lead and develop the call center team.
• Supervise and support call center agents in daily work.
• Hire, train, coach, and develop team members.
• Create a positive and engaging work environment.
• Model company values in daily interactions.
• Oversee daily call center operations and workflow management.
• Ensure staff meet performance expectations and client requirements.
• Assist with problem resolution and escalation management.
• Review reports and work products for accuracy and quality.

Connaissances

Team leadership

Coaching

Employee development

Customer service orientation

Problem solving

Description du poste

Dasher Services, Inc. is seeking a Call Center Supervisor in Harrisburg, PA. You will lead a team of call center agents supporting critical services, including Data Incidents for Safety and Emissions programs, ensuring exceptional service and operational excellence.

You will coach, develop, and motivate the team, serving as a mentor and liaison to clients, while driving staff performance and a positive work environment.