Call Center Lead & Mentor (Onsite, DC)

Real Estate Education Rocks; Washington (District of Columbia); On-site; USD 35,900 - 51,300; Full time

Benefits offered by this job

Generous vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

Real Estate Education Rocks in Washington seeks a Contact Center Lead to manage a team and handle complex customer inquiries. You will provide support to new agents, ensuring they are trained and knowledgeable in all topics.

This role involves documentations of customer interactions and active participation in team collaboration to enhance efficiency and service delivery. Ideal candidates should possess strong communication skills and 3+ years of experience in customer operations within healthcare.

Qualifications

• 3+ years of customer contact operations experience in healthcare or technology.
• Proficient with Microsoft Office and contact center systems.
• Strong analytical and problem-solving skills.

Responsibilities

• Handles high-volume inbound calls and researches inquiries.
• Documents customer interactions and maintains accurate records.
• Monitors transactions and prepares reports for management.

Skills

Customer contact operations experience

Analytical skills

Problem-solving skills

Microsoft Office proficiency

Communication skills

Team-oriented approach

Tools

CxOne

Verint

Avaya

Job description

Real Estate Education Rocks in Washington seeks a Contact Center Lead to manage a team and handle complex customer inquiries. You will provide support to new agents, ensuring they are trained and knowledgeable in all topics.

This role involves documentations of customer interactions and active participation in team collaboration to enhance efficiency and service delivery. Ideal candidates should possess strong communication skills and 3+ years of experience in customer operations within healthcare.