Mesa Inbound Support Specialist – Financial Services

Express Employment Professionals - Cincinnati East

Mesa (AZ)

On-site

USD 25,000 - 30,000

Full time

5 days ago

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Job summary

Express Employment Professionals - Cincinnati East in Mesa, AZ is hiring an Inbound Customer Support Advisor for a 100% onsite role. The position handles financial account inquiries, troubleshooting, and general customer support in a fast-paced call center, with a pay rate of $19.50/hour and 4-week onsite training.

The ideal candidate has 1+ year in customer service or tech support, strong communication, and the ability to multitask across multiple systems.

Qualifications

Minimum of 1 year of consistent employment history.
At least 1 year of customer service, call center, or technical support experience preferred.
Experience in financial services, banking, insurance, or related industries is a plus.
High School Diploma or GED required.

Responsibilities

Handle a high volume of inbound customer service calls in a professional and courteous manner.
Assist customers with financial account inquiries, transactions, service requests, and account-related questions.
Provide support regarding order status, account updates, and general customer concerns.
Troubleshoot basic technical issues and guide customers through resolution steps.
Research and resolve customer issues while maintaining a positive customer experience.
Escalate complex issues when necessary following established procedures.
Accurately document customer interactions and case details across multiple systems.
Meet performance, quality assurance, compliance, and attendance expectations.
Maintain confidentiality and adhere to company policies and regulatory guidelines.