Call Center Rep

Express Employment Professionals - Cincinnati East; Mesa (AZ); On-site; USD 21,000 - 29,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Call Center Representative for an onsite role in Mesa, AZ. You will handle inbound and outbound calls, confirm reservations, and document interactions in our system.

This position requires strong communication, objection handling, and the ability to manage a high volume of calls while delivering excellent customer service. The role operates Monday through Friday, 7:00 AM to 7:00 PM, with 8-hour shifts within this window.

Qualifications

• Strong verbal and written communication skills.
• Confidence in handling objections and providing rebuttals.
• Ability to manage a high volume of calls in a fast-paced environment.
• Customer service experience preferred but not required.
• Proficiency in using computer systems for documentation and data entry.

Responsibilities

• Handle inbound calls and confirm reservations.
• Make outbound calls to warm leads and engage customers.
• Document interactions and follow-up actions in the system.
• Meet daily and weekly call goals.

Skills

Call center experience

Communication

Objection handling

High call volume

Customer service

Data entry

Tools

CRM software

Job description

JobTitle:Call Center Representative - Inbound/Outbound Calls
Location:Mesa, AZ (This is an ONSITE position, NOT remote.)
Schedule:Monday - Friday, 7:00 AM - 7:00 PM (8-hour shifts within this window)
Compensation: $18

JobDescription:
We are seeking motivated and dedicated Call Center Representatives to join our team onsite in Mesa, AZ. This position involves handling inbound/outbound calls, assisting with inquiries. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to handle high call volumes. This role requires a professional, empathetic approach and the ability to manage objections confidently.

Key Responsibilities:

• Inbound Calls:
  • Handle calls, both inbound and outbound, confirming reservations
  • Gather necessary details and accurately enter them into the system.
  • Accurately document all interactions and follow-up actions in the system.
• Outbound Calls:
  • Make outbound calls to warm leads.
  • Engage with customers.
  • Overcome objections and handle rebuttals.
  • Meet daily and weekly call goals, focusing on securing as many "YES" responses as possible.

Qualifications:

• Strong verbal and written communication skills with the ability to explain complex information clearly.
• Confidence in handling objections and providing rebuttals, especially for outbound calls.
• Ability to manage a high volume of calls in a fast-paced environment (inbound or outbound).
• Customer service experience preferred but not required.
• Proficiency in using computer systems for documentation and data entry.