Onsite Call Center Representative (Inbound/Outbound Calls)

Express Employment; Arizona; On-site; USD 25,000 - 28,000; Full time

Job summary

Express Employment in Mesa, AZ is seeking an Inside Sales Representative / Call Center Representative to handle inbound inquiries and high-volume outbound sales. This onsite role requires professionalism and strong communication in a fast-paced environment.

The position starts at $18.00/hour with a temp-to-hire pathway and a pay increase to $20.00/hour upon permanent placement, plus performance reviews every 90 days.

Qualifications

• Previous call center, inside sales, outbound dialing, or customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to confidently handle objections and rejection while maintaining professionalism.
• Comfortable working in a high-volume call environment.
• Excellent interpersonal and relationship-building skills.
• Strong attention to detail and accuracy in documentation.
• Basic computer proficiency, including data entry and CRM systems.
• Reliable attendance and strong work ethic.

Responsibilities

• Handle incoming customer inquiries professionally and efficiently.
• Gather and verify customer information while accurately entering data into company systems.
• Provide information and assistance while delivering exceptional customer service.
• Document all customer interactions, inquiries, and follow-up activities.
• Make 200+ outbound calls daily to warm leads and prospective customers.
• Present products and services while identifying customer needs.
• Confidently overcome objections and provide effective rebuttals.
• Build rapport with customers and maintain a positive, professional phone presence.
• Generate sales opportunities and secure customer commitments.
• Meet or exceed daily, weekly, and monthly performance goals.

Skills

Call center experience

Outbound dialing

Customer service

Communication skills

Tools

CRM systems

Job description

Job Description

Job Description

Inside Sales Representative / Call Center Representative (Inbound & Outbound)

Location: Mesa, AZ (Onsite Position - Not Remote)

Schedule: Monday-Friday, Availability Required Between 7:00 AM - 7:00 PM (8-hour shifts)

Pay Rate: $18.00/hour (Temp-to-Hire)

Permanent Hire Rate: $20.00/hour upon conversion

Performance Reviews: Every 90 days following permanent hire

Position Overview

We are seeking motivated, energetic, and customer-focused professionals to join our growing team as an Inside Sales Representative / Call Center Representative in Mesa, AZ. This onsite position combines inbound customer support with high-volume outbound sales activities. Successful candidates will possess strong communication skills, confidence in overcoming objections, and the ability to thrive in a fast-paced call center environment.

This is a temp-to-hire opportunity with excellent growth potential and increased compensation upon permanent placement.

Key Responsibilities

Inbound Customer Calls

• Handle incoming customer inquiries professionally and efficiently.
• Gather and verify customer information while accurately entering data into company systems.
• Provide information and assistance while delivering exceptional customer service.
• Document all customer interactions, inquiries, and follow-up activities.

Outbound Sales Calls

• Make 200+ outbound calls daily to warm leads and prospective customers.
• Present products and services while identifying customer needs.
• Confidently overcome objections and provide effective rebuttals.
• Build rapport with customers and maintain a positive, professional phone presence.
• Generate sales opportunities and secure customer commitments.
• Meet or exceed daily, weekly, and monthly performance goals.

Qualifications

• Previous call center, inside sales, outbound dialing, or customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to confidently handle objections and rejection while maintaining professionalism.
• Comfortable working in a high-volume call environment.
• Excellent interpersonal and relationship-building skills.
• Strong attention to detail and accuracy in documentation.
• Basic computer proficiency, including data entry and CRM systems.
• Reliable attendance and strong work ethic.

Compensation & Benefits

• Starting pay of $18.00 per hour
• Temp-to-hire opportunity
• Pay increase to $20.00 per hour upon permanent hire
• Performance reviews every 90 days after conversion
• Opportunity for career growth and advancement

#2105OS

Express Office: Mesa

849 North Dobson Road

Suite 107

Mesa, AZ 85201