Inbound Customer Service Rep - 21/hour

TEKsystems; Tempe (AZ); On-site; USD 28,929 - 44,083; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) Retirement Plan

Life Insurance

Disability

HSA

Transit benefits

Employee Assistance Program

Time Off

Job summary

TEKsystems in Tempe, AZ is seeking anInbound Healthcare Customer Service Rep for a contract-to-hire on-site role in a growing call center. You will handle inbound calls, assist with prior authorization questions, and deliver high-quality service with attention to detail.

Requirements include 1+ year of customer service experience in a call center or office setting. Expect 8-hour shifts across 5am-10pm, with the potential for conversion based on performance.

Qualifications

• 1+ year of customer service experience in a call center or office setting.
• Ability to handle inbound calls and follow-up questions with accuracy.

Responsibilities

• Handling inbound calls and some follow up calls
• Answers calls and questions on prior authorization, general questions and some confidential information
• Great customer service with high level attention to detail
• Entering information accurately
• Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity
• Utilize multiple systems and programs to track information and update communication with customers

Skills

Customer Service

Job description

Join Growing Call Center in Valley

• *JOIN GROWING CALL CENTER IN VALLEY!!!*

About Company

*ABOUT COMPANY: *Been operating for 30 years and largest independent pharmacy benefit solutions company.

Compensation

*Inbound Healthcare Customer Service Rep PAY:* $21/hour and $31.50 for OT

Requirements

*Inbound Healthcare Customer Service Rep REQUIREMENTS:* 1+ year of Customer Service in Call Center or Office Setting

Job Description

• Handling inbound calls and some follow up calls
• Answers calls and questions on prior authorization, general questions and some confidential information
• Great customer service with high level attention to detail.
• Entering information accurately
• Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.
• Utilize multiple systems and programs to track information and update communication with customers

THIS IS 100% ON-SITE IN TEMPE ARIZONA!!!

MUST HAVE AVAILABILITY MONDAY-SUNDAY between 5AM-10PM!!! (8 hour shift!)

Hiring Process

Hire off resume and test scores (NO CLIENT INTERVIEW)

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Tempe, AZ.

Application Deadline: This position is anticipated to close on Jul 24, 2026.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

AI Hiring Disclosure

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.