Onsite Call Center Representative - $29/hr - Rockville, MD

Beacon Hill Staffing Group; Rockville (MD); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Free parking

Job summary

Beacon Hill Staffing Group in Rockville, MD is seeking a customer service professional to handle inquiries by phone, email, and written correspondence. The role requires empathy, accuracy, and the ability to manage a high volume of calls with careful documentation.

The ideal candidate has a bachelor’s degree or equivalent experience, 2+ years of call center work, strong communication skills, and a collaborative, professional demeanor in a fast-paced environment. Bilingual abilities are a plus.

Qualifications

• Bachelor's degree or equivalent experience required.
• 2+ years of call center experience preferred.
• Strong customer service, listening, communication, and attention-to-detail skills.
• Clear, concise, and professional phone communication.
• Strong problem-solving skills with the ability to handle complex issues and high call volumes.
• Collaborative, flexible, and able to maintain a professional demeanor in a fast-paced environment.
• Bilingual skills preferred.

Responsibilities

• Provide professional, accurate, and empathetic customer service by phone, email, fax, and written correspondence.
• Handle a high volume of incoming calls, including 60-80+ calls daily, and document interactions accurately.
• Assist with participant inquiries regarding benefits, including 1099 status and online benefits.
• Respond to emails and messages, route inquiries, prepare correspondence, and upload requested documents.
• Process participant information, address changes, returned mail, and new participant materials.
• Collaborate with internal departments and vendors to resolve inquiries and complete special projects.

Skills

Customer service

Communication

Attention to detail

Problem-solving

Teamwork

Bilingual

Education

Bachelor's degree or equivalent experience

Job description

About The Job:

• Provide professional, accurate, and empathetic customer service by phone, email, fax, and written correspondence
• Handle a high volume of incoming calls, including 60-80+ calls daily, and document interactions accurately
• Assist with participant inquiries regarding benefits, including 1099 status and online benefits
• Respond to emails and messages, route inquiries, prepare correspondence, and upload requested documents
• Process participant information, address changes, returned mail, and new participant materials
• Collaborate with internal departments and vendors to resolve inquiries and complete special projects

About You:

• Bachelor's degree or equivalent experience required
• 2+ years of call center experience preferred; benefit fund experience is a plus
• Strong customer service, listening, communication, and attention-to-detail skills
• Clear, concise, and professional phone communication
• Strong problem-solving skills with the ability to handle complex issues and high call volumes
• Collaborative, flexible, and able to maintain a professional demeanor in a fast-paced environment
• Bilingual skills preferred

About The Position:

• $29/hr
• Temporary assignment through the end of April 2027
• Fully onsite in Rockville, Maryland
• Free parking

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.Beacon Hill. Employing the Future (TM)