Patient Services Representative

Beacon Hill Staffing Group, LLC; Nashville (TN); Presencial; USD 25.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Leave programs

Descripción de la vacante

Beacon Hill Staffing Group in Nashville is seeking Patient Services Specialists to provide high-quality customer service and financial support to patients in a healthcare environment. This role handles inbound calls, explains balances and payment options, and documents interactions accurately.

The position offers hourly pay of $18.00 to $19.00, Monday-Friday with likely shifts of 9:00 AM - 6:00 PM or 10:00 AM - 7:00 PM EST, ASAP start date.

Formación

• High school diploma or equivalent required.
• Previous customer service, call center, or customer-facing experience strongly preferred.
• Healthcare, medical office, patient services, or health system experience preferred.
• Strong verbal communication skills and professional phone presence.

Responsabilidades

• Handle approximately 30-40 inbound patient calls per day.
• Respond to patient questions regarding accounts, balances, payment options, and available programs.
• Assist patients with payment plan enrollment and explain applicable terms and expectations.
• Explain patient responsibility, deductibles, coinsurance, and insurance-related balances in clear, patient-friendly language.
• Educate patients on available financial assistance programs and route potentially eligible individuals through appropriate processes.
• Use active listening and probing questions to understand patient needs and concerns.
• Deliver professional and empathetic customer service during sensitive financial conversations.
• Follow approved scripts, workflows, compliance requirements, and call procedures.
• Accurately document patient interactions and account activity within internal systems.
• Identify complex billing, insurance, or account issues and escalate appropriately.
• Maintain confidentiality and follow information security requirements.
• Meet established expectations for call quality, attendance, schedule adherence, and customer service.
• Participate in quality assurance reviews and ongoing coaching.

Conocimientos

Verbal communication

Active listening

De-escalation

Empathy

Attention to detail

Phone presence

Documentation

Educación

High school diploma or equivalent

Herramientas

CRM systems

Telephony platforms

Account management systems

Microsoft Office

Company equipment

Descripción del empleo

Position Summary

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Beacon Hill is seeking Patient Services Specialists to provide high-quality customer service and financial support to patients in a healthcare environment. This role handles inbound patient calls, explains account balances and payment options, assists with payment plan enrollment, and documents interactions accurately.

Position Details

Pay Rate: $18.00 - $19.00/hour

Schedule: Monday-Friday, with likely shifts of 9:00 AM - 6:00 PM or 10:00 AM - 7:00 PM EST

Lunch: 1-hour lunch

Start Date: ASAP

Key Responsibilities

• Handle approximately 30-40 inbound patient calls per day
• Respond to patient questions regarding accounts, balances, payment options, and available programs
• Assist patients with payment plan enrollment and explain applicable terms and expectations
• Explain patient responsibility, deductibles, coinsurance, and insurance-related balances in clear, patient-friendly language
• Educate patients on available financial assistance programs and route potentially eligible individuals through appropriate processes
• Use active listening and probing questions to understand patient needs and concerns
• Deliver professional and empathetic customer service during sensitive financial conversations
• Follow approved scripts, workflows, compliance requirements, and call procedures
• Accurately document patient interactions and account activity within internal systems
• Identify complex billing, insurance, or account issues and **escalate** appropriately
• Maintain confidentiality and follow information security requirements
• Meet established expectations for call quality, attendance, schedule adherence, and customer service
• Participate in quality assurance reviews and ongoing coaching

Systems & Tools

• CRM and call documentation systems
• Telephony and call center platforms
• Proprietary account management systems
• Microsoft-based computer environment
• Company-provided computer equipment

Qualifications

• High school diploma or equivalent required
• Previous customer service, call center, or customer-facing experience strongly preferred
• Healthcare, medical office, patient services, or health system experience preferred
• Strong verbal communication skills and professional phone presence
• Excellent active listening and de-escalation skills
• Ability to handle sensitive financial conversations with empathy and professionalism
• Comfortable working in a structured call center environment
• Ability to follow scripts, compliance procedures, and documented workflows
• Strong computer skills with the ability to learn proprietary systems
• Reliable attendance, punctuality, and accountability
• Strong attention to detail and accurate documentation skills
• Healthcare terminology and insurance knowledge preferred
• Ability to work independently while remaining engaged and responsive
• Comfortable with performance metrics, scheduled breaks, quality monitoring, and coaching

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future (TM)