Onsite Call Center Leader, Pediatric Nutrition

Qualfon Philippines; Florida; Sur place; USD 58 000 - 78 000; Plein temps

Résumé du poste

Qualfon Philippines is seeking a Contact Center Supervisor to lead a team of dedicated associates, driving performance, engagement, and client satisfaction in a fast-paced environment.

The role emphasizes mentorship, management and clear communication, upholding Qualfon's STRIDES values and the four agreements in every interaction. You will partner with cross-functional teams, monitor KPIs, ensure regulatory compliance, and foster professional development within your center.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age.
• 2+ years of leadership in customer service experience (call center and/or healthcare preferred).
• Typing speed of 25 WPM with 90% accuracy required.
• Strong communication skills—clear, caring, and professional.
• Solid computer skills, including MS Office and navigating the web.
• Reliability, flexibility, and a commitment to getting the job done right.
• Ability to thrive in a fast paced and high stress environment.

Responsabilités

• Lead and scale a specialty pediatric nutrition program supporting children with complex nutrition needs.
• Own end-to-end program operations across intake, insurance navigation, care coordination, and DME fulfillment.
• Manage and coach cross-functional teams (Intake Processors, Insurance Specialists, Case Managers).
• Build and maintain partnerships with DME suppliers, payers, and clinical stakeholders.
• Oversee workflows for enteral nutrition and medical foods.
• Monitor and address KPIs (access timelines, authorization success, supply continuity, family experience).
• Identify operational gaps and drive continuous improvement.
• Ensure compliance with regulatory, privacy, and quality standards.

Connaissances

Leadership in CS

Call center experience

Communication skills

Typing speed 25 WPM

Reliability

Adaptability

Formation

High school diploma or GED

Outils

MS Office

Web navigation

Description du poste

Qualfon Philippines is seeking a Contact Center Supervisor to lead a team of dedicated associates, driving performance, engagement, and client satisfaction in a fast-paced environment.

The role emphasizes mentorship, management and clear communication, upholding Qualfon's STRIDES values and the four agreements in every interaction. You will partner with cross-functional teams, monitor KPIs, ensure regulatory compliance, and foster professional development within your center.