Healthcare Contact Center Supervisor

Optum; San Juan (PR); On-site; USD 40,000 - 60,000; Full time

Job summary

Optum is seeking a Contact Center Supervisor in San Juan, PR. This role leads a team in a 24/7 environment, ensuring staffing, performance reporting, and workflow efficiency to deliver quality care operations.

Key requirements include 2+ years in supervision, 1+ year in production/inventory, strong Excel skills, and fluent English. The position involves coordinating with senior operations, training staff, and maintaining quality metrics.

Qualifications

• 2+ years of experience as an Operations Supervisor or similar role.
• 1+ years of experience in a production environment and inventory management.
• Microsoft Excel proficiency (filter, sort, create and edit spreadsheets).
• Verbal and written English skills required.
• Ability to work during standard business hours; 7:00 AM–11:00 PM; 24/7 environment may apply.

Responsibilities

• Be a motivational leader, contributing to a positive team environment.
• Provide standard performance reports to update internal stakeholders.
• Conduct regular meetings with Senior Operations on updates and issues.
• Plan, prioritize and organize work to meet objectives.
• Oversee non-clinical staff in operations including training and mentoring.
• Maintain staff performance and attendance records.
• Improve quality of care by applying action plans to meet standards.
• Ensure workflows, case management and care quality are maintained.

Skills

Team leadership

Excel proficiency

English proficiency

Flexibility in shifts

Job description

Optum is seeking a Contact Center Supervisor in San Juan, PR. This role leads a team in a 24/7 environment, ensuring staffing, performance reporting, and workflow efficiency to deliver quality care operations.

Key requirements include 2+ years in supervision, 1+ year in production/inventory, strong Excel skills, and fluent English. The position involves coordinating with senior operations, training staff, and maintaining quality metrics.