Onsite Call Center Supervisor: Lead, Coach & Elevate Care

Qualfon; Florida; On-site; USD 52,000 - 78,000; Full time

Job summary

Qualfon in Florida is seeking a Contact Center Supervisor to lead a team of associates, focusing on performance, engagement, and client satisfaction.

You will mentor, manage, and communicate effectively while upholding Qualfon's STRIDES values and four agreements—Keep-Commitments, Add-Value, Move-Fast, Spend-Wisely—to drive excellence across intake, insurance navigation, and care coordination.

Qualifications

• High school diploma or GED.
• 2+ years of leadership in customer service (call center/healthcare preferred).
• Typing speed of 25 WPM with 90% accuracy.
• Strong communication skills, clear and professional.
• Solid computer skills including MS Office and web navigation.

Responsibilities

• Lead and scale a pediatric nutrition program, supporting children with complex needs.
• Own end-to-end operations across intake, insurance navigation, care coordination, and DME fulfillment.
• Coach cross-functional teams (Intake Processors, Insurance Specialists, Case Managers).
• Build partnerships with DME suppliers, payers, and clinical stakeholders.
• Oversee workflows for enteral nutrition and medical foods.
• Monitor KPIs (access timelines, authorizations, supply continuity, family experience).
• Identify operational gaps and drive continuous improvement.
• Ensure compliance with regulatory, privacy, and quality standards.

Skills

Communication skills

Typing 25 WPM

MS Office

Education

High school diploma or GED

Job description

Qualfon in Florida is seeking a Contact Center Supervisor to lead a team of associates, focusing on performance, engagement, and client satisfaction.

You will mentor, manage, and communicate effectively while upholding Qualfon's STRIDES values and four agreements—Keep-Commitments, Add-Value, Move-Fast, Spend-Wisely—to drive excellence across intake, insurance navigation, and care coordination.