Onsite Call Center & Customer Support Associate

Trigyn Technologies Limited; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Trigyn Technologies, Inc. seeks a Call Center / Customer Service Representative to work onsite in Queens/Long Island City, NY. You will handle a high volume of inquiries, research information, and document interactions in the system.

Requirements include 2–4 years of experience, a HS Diploma or GED, data-entry skills with 25 wpm typing, and the ability to work varied shifts including holidays and weekends. Apply by sending your resume to [e-mail].

Qualifications

• 2–4 years of experience in customer service or help desk.
• HS Diploma or GED; foreign education must be evaluated.
• Data entry ability and typing at least 25 wpm.

Responsibilities

• Answer heavy volume of incoming calls and inquiries.
• Respond to telephone, mail, email and in-person inquiries; determine service needed.
• Use databases and IT systems to research data and responses.
• Maintain tracking system of inquiries and resolutions.
• Record repair requests and schedule appointments with residents.
• Perform clerical tasks and basic computer support as required.

Skills

Customer service

Call center

Data entry

Typing 25 wpm

Research

Communication

Education

HS Diploma or GED

Tools

CRM systems

MS Office

Job description

Trigyn Technologies, Inc. seeks a Call Center / Customer Service Representative to work onsite in Queens/Long Island City, NY. You will handle a high volume of inquiries, research information, and document interactions in the system.

Requirements include 2–4 years of experience, a HS Diploma or GED, data-entry skills with 25 wpm typing, and the ability to work varied shifts including holidays and weekends. Apply by sending your resume to [e-mail].