Call Center/Customer Service Representative (Phone Support)

Trigyn Technologies Limited; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Trigyn Technologies, Inc. seeks a Call Center / Customer Service Representative to work onsite in Queens/Long Island City, NY. You will handle a high volume of inquiries, research information, and document interactions in the system.

Requirements include 2–4 years of experience, a HS Diploma or GED, data-entry skills with 25 wpm typing, and the ability to work varied shifts including holidays and weekends. Apply by sending your resume to [e-mail].

Qualifications

• 2–4 years of experience in customer service or help desk.
• HS Diploma or GED; foreign education must be evaluated.
• Data entry ability and typing at least 25 wpm.

Responsibilities

• Answer heavy volume of incoming calls and inquiries.
• Respond to telephone, mail, email and in-person inquiries; determine service needed.
• Use databases and IT systems to research data and responses.
• Maintain tracking system of inquiries and resolutions.
• Record repair requests and schedule appointments with residents.
• Perform clerical tasks and basic computer support as required.

Skills

Customer service

Call center

Data entry

Typing 25 wpm

Research

Communication

Education

HS Diploma or GED

Tools

CRM systems

MS Office

Job description

Position Id: J0323-0039Job Type:Contract/W2Country: United StatesLocation: Queens, NYPay Rate: OpenContact Recruiter:732-876-7623Job Description:Trigyn's Direct Government Client has openings for Call Center / Customer Service Representative, who can work onsite in Long Island City, NY.PLEASE NOTE:• Candidates will need to be available to work shift schedules as below:• Shifts are as follows: 6 am - 2 pm, 6:30 am - 2:30 pm, 7 am - 3 pm, 7:30 am - 3:30 pm, 8 am – 4 pm, 8:30 am - 4:30 pm, 9 am - 5 pm, 10 am – 6 pm, 12 pm – 8 pm, 1 pm – 9 pm, 2 pm -10 pm and 4 pm – 12 am.• Must be able to work holidays, weekends, overtime and emergencies.JOB DESCRIPTION:Selected candidate will provide information to customers, conduct research and perform clerical support.The responsibilities will include, but not be limited to the following:• Answer heavy volume of incoming calls.• Respond to telephone, mail, e-mail and in-person inquiries; determine service required.• Utilize computer databases and information technology systems; research data needed to respond to inquiries.• Maintain tracking system used to record and monitor inquiries and resolutions.• Receive complaints from Residents and prepare work tickets regarding maintenance problems.• Schedule and confirm repair appointments with residents.• Record and log repair appointments into computer system.• Perform clerical tasks and computer support as required.QUALIFICATION REQUIREMENTS:• 2 - 4 years of experience.• Minimum Education - HS Diploma or GED from an accredited institution. All foreign education at any level must be certified by the US, Department of Education.• Satisfactory experience responding to customer service inquiries, help desk, or public relations capacity, utilizing computers and information technology.• Data entry experience and a minimum of 25 wpm typing skillsNEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLYFor Immediate Response call 732-876-7623 or send your resume to [e-mail]-8181-NonITTRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.